How one Shopify store stopped losing sales to outages
A real-world look at how StatusBird helps small e-commerce teams stay ahead of third-party failures.
Ember & Oak Co.
Hand-poured soy candles, home fragrance, and gift sets, sold direct-to-consumer via Shopify out of Asheville, NC. A team of 3, doing $800K/yr in revenue.
Last Tuesday at 2:14 PM, Stripe degraded performance detected
StatusBird caught a Stripe checkout slowdown and texted the team within 90 seconds. They paused their afternoon email campaign before it sent, avoiding thousands of clicks to a broken checkout.
The problem with finding out from customers
Before StatusBird, Ember & Oak found out about outages the hard way, an uptick in "why isn't your checkout working?" messages on Instagram, or a spike in abandoned carts that only showed up in analytics the next morning.
With a 3-person team wearing every hat, nobody had time to watch five different service dashboards. They needed one place, and they needed it to come to them.
"We lost almost $4,000 in a single evening when Klaviyo went down mid-campaign and we had no idea. That doesn't happen anymore."
Jordan, Co-founder, Ember & Oak Co.
Six services. One dashboard. Instant alerts.
Ember & Oak monitors the six tools their store can't live without. When anything degrades, they get a text within 2 minutes, enough time to pause campaigns, notify customers proactively, or switch payment providers before the situation escalates.
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