The worst moment in support is the third ticket about the same thing when nobody has told you anything is wrong. StatusBird puts the outage in your Slack channel before the first ticket, gives you a public status page to point people at, and writes the customer-facing copy for you.
“Customers are asking if the site is down and we genuinely do not know.”
“Three people are investigating the same outage from three different angles.”
“By the time we drafted the apology email the outage was over.”
Route alerts into your support Slack or Teams channel. Each one carries an AI incident summary: which vendor, how bad, and which parts of the shopping experience it touches, so the first reply to a customer is accurate.
Every Pro account gets a public status page showing the services your store depends on. Put the link in your help centre and your auto-reply, and "is it down?" answers itself.
See the demo status pageOn the Business plan an active incident generates a store banner, a customer email, a social post and a support macro, written for that incident. Copy, paste, send while it still matters.
What the Business plan includesWhen the vendor recovers, the people who got the outage alert get the all-clear. Easing incidents are worded as improving, not as a second outage, so the channel stays readable.
Pro is $29 a month and covers alerts, the AI summary and the public status page. Business at $49 adds the communications pack and the live revenue-loss figure your team can quote to management.
See every planYes. Slack, Teams and Discord channels reach the whole team on any paid plan. The Agency plan adds five named email and SMS seats.
Yes. Storefront monitoring is part of Pro, and your store's live status appears alongside the vendors it depends on.
Start free. No card for the free plan, two minutes to the first check.