These statistics come from StatusBird's independent monitoring network, which checks the official status of 84 e-commerce services (Shopify, Stripe, Klaviyo, ShipStation, and the rest of the modern store stack) every 2 minutes, around the clock. Every figure below covers the period February 25, 2026 to August 24, 2026 and counts major and critical outages only. Each statistic is free to cite with a link to this page.

1. StatusBird recorded 7,709,043 independent status checks across 84 e-commerce services between February 25, 2026 and August 24, 2026, one check per service every 2 minutes.
2. 32% of the 84 monitored e-commerce services had at least one major or critical outage between February 25, 2026 and August 24, 2026.
3. 62 separate major or critical incidents hit the e-commerce stack between February 25, 2026 and August 24, 2026.
4. E-commerce services accumulated 251.2 hours of combined major or critical downtime between February 25, 2026 and August 24, 2026.
5. The typical major or critical incident lasted about 257 minutes (4.3 hours) between February 25, 2026 and August 24, 2026.
6. The average e-commerce service maintained 99.91% uptime between February 25, 2026 and August 24, 2026.
7. 74 of 84 e-commerce services (88%) met the 99.9% uptime bar between February 25, 2026 and August 24, 2026, the availability level enterprise SLAs commonly promise.
8. 2 of 84 e-commerce services ran below 99% uptime between February 25, 2026 and August 24, 2026, which means more than 43 hours of downtime each over that window.
9. Shipping services were the least reliable category, averaging 99.76% uptime between February 25, 2026 and August 24, 2026.
10. Loyalty services were the most reliable category, averaging 100.0% uptime between February 25, 2026 and August 24, 2026.
11. Payment services averaged 99.78% uptime between February 25, 2026 and August 24, 2026, with 10 major or critical incidents across 11 services.
12. The least reliable individual e-commerce service was AfterShip, at 98.36% uptime with 59 hours of major or critical downtime between February 25, 2026 and August 24, 2026.
13. 65 of 84 e-commerce services earned an A+ reliability grade (99.95%+ uptime) between February 25, 2026 and August 24, 2026.
14. The average monitored service had 0.7 major or critical incidents between February 25, 2026 and August 24, 2026.
15. April 2026 was the worst month for e-commerce infrastructure in the last year, with 20 major or critical incidents and 122.1 hours of combined downtime.
16. In July 2026, the most recent full month measured, StatusBird detected 14 major or critical incidents across 8 e-commerce services, totaling 22.1 hours of downtime.
17. E-commerce infrastructure averaged 10 major or critical incidents per month across the 5 full months ending August 24, 2026.
18. All figures come from StatusBird's independent monitoring network, which checks each service's official status endpoint every 2 minutes (about 720 checks per service per day) and counts major and critical outages only.

Where these numbers come from

• Methodology: how checks run, what counts as an incident, and how grades are assigned.
• State of E-commerce Infrastructure 2026: the full 180-day report behind these statistics, with per-service tables.
• E-commerce Outage Index: month-by-month incident totals, updated monthly.
• Reliability grades: live A+ to F grades for all 84 services.