These statistics come from StatusBird's independent monitoring network, which checks the official status of 88 e-commerce services (Shopify, Stripe, Klaviyo, ShipStation, and the rest of the modern store stack) every 2 minutes, around the clock. Every figure below covers the period April 12, 2026 to October 9, 2026 and counts major and critical outages only. Each statistic is free to cite with a link to this page.

1. StatusBird recorded 9,763,654 independent status checks across 88 e-commerce services between April 12, 2026 and October 9, 2026, one check per service every 2 minutes.
2. 31% of the 88 monitored e-commerce services had at least one major or critical outage between April 12, 2026 and October 9, 2026.
3. 79 separate major or critical incidents hit the e-commerce stack between April 12, 2026 and October 9, 2026.
4. E-commerce services accumulated 346.2 hours of combined major or critical downtime between April 12, 2026 and October 9, 2026.
5. The typical major or critical incident lasted about 252 minutes (4.2 hours) between April 12, 2026 and October 9, 2026.
6. The average e-commerce service maintained 99.88% uptime between April 12, 2026 and October 9, 2026.
7. 77 of 88 e-commerce services (88%) met the 99.9% uptime bar between April 12, 2026 and October 9, 2026, the availability level enterprise SLAs commonly promise.
8. 4 of 88 e-commerce services ran below 99% uptime between April 12, 2026 and October 9, 2026, which means more than 43 hours of downtime each over that window.
9. Infrastructure services were the least reliable category, averaging 99.36% uptime between April 12, 2026 and October 9, 2026.
10. Reviews services were the most reliable category, averaging 100.0% uptime between April 12, 2026 and October 9, 2026.
11. Payment services averaged 99.87% uptime between April 12, 2026 and October 9, 2026, with 10 major or critical incidents across 11 services.
12. The least reliable individual e-commerce service was Cloudflare, at 97.49% uptime with 106 hours of major or critical downtime between April 12, 2026 and October 9, 2026.
13. 70 of 88 e-commerce services earned an A+ reliability grade (99.95%+ uptime) between April 12, 2026 and October 9, 2026.
14. 2 e-commerce services graded D or F (below 98% uptime) between April 12, 2026 and October 9, 2026.
15. The average monitored service had 0.9 major or critical incidents between April 12, 2026 and October 9, 2026.
16. April 2026 was the worst month for e-commerce infrastructure in the last year, with 20 major or critical incidents and 122.1 hours of combined downtime.
17. In September 2026, the most recent full month measured, StatusBird detected 11 major or critical incidents across 7 e-commerce services, totaling 12.6 hours of downtime.
18. E-commerce infrastructure averaged 11 major or critical incidents per month across the 7 full months ending October 9, 2026.
19. All figures come from StatusBird's independent monitoring network, which checks each service's official status endpoint every 2 minutes (about 720 checks per service per day) and counts major and critical outages only.

Where these numbers come from

• Methodology: how checks run, what counts as an incident, and how grades are assigned.
• State of E-commerce Infrastructure 2026: the full 180-day report behind these statistics, with per-service tables.
• E-commerce Outage Index: month-by-month incident totals, updated monthly.
• Reliability grades: live A+ to F grades for all 88 services.