These statistics come from StatusBird's independent monitoring network, which checks the official status of 84 e-commerce services (Shopify, Stripe, Klaviyo, ShipStation, and the rest of the modern store stack) every 2 minutes, around the clock. Every figure below covers the period March 16, 2026 to September 12, 2026 and counts major and critical outages only. Each statistic is free to cite with a link to this page.

1. StatusBird recorded 8,801,264 independent status checks across 84 e-commerce services between March 16, 2026 and September 12, 2026, one check per service every 2 minutes.
2. 32% of the 84 monitored e-commerce services had at least one major or critical outage between March 16, 2026 and September 12, 2026.
3. 65 separate major or critical incidents hit the e-commerce stack between March 16, 2026 and September 12, 2026.
4. E-commerce services accumulated 253.6 hours of combined major or critical downtime between March 16, 2026 and September 12, 2026.
5. The typical major or critical incident lasted about 255 minutes (4.2 hours) between March 16, 2026 and September 12, 2026.
6. The average e-commerce service maintained 99.92% uptime between March 16, 2026 and September 12, 2026.
7. 73 of 84 e-commerce services (87%) met the 99.9% uptime bar between March 16, 2026 and September 12, 2026, the availability level enterprise SLAs commonly promise.
8. 2 of 84 e-commerce services ran below 99% uptime between March 16, 2026 and September 12, 2026, which means more than 43 hours of downtime each over that window.
9. Shipping services were the least reliable category, averaging 99.78% uptime between March 16, 2026 and September 12, 2026.
10. Advertising services were the most reliable category, averaging 100.0% uptime between March 16, 2026 and September 12, 2026.
11. Payment services averaged 99.82% uptime between March 16, 2026 and September 12, 2026, with 10 major or critical incidents across 11 services.
12. The least reliable individual e-commerce service was AfterShip, at 98.54% uptime with 59 hours of major or critical downtime between March 16, 2026 and September 12, 2026.
13. 67 of 84 e-commerce services earned an A+ reliability grade (99.95%+ uptime) between March 16, 2026 and September 12, 2026.
14. The average monitored service had 0.8 major or critical incidents between March 16, 2026 and September 12, 2026.
15. April 2026 was the worst month for e-commerce infrastructure in the last year, with 20 major or critical incidents and 122.1 hours of combined downtime.
16. In August 2026, the most recent full month measured, StatusBird detected 16 major or critical incidents across 9 e-commerce services, totaling 40.4 hours of downtime.
17. E-commerce infrastructure averaged 11 major or critical incidents per month across the 6 full months ending September 12, 2026.
18. All figures come from StatusBird's independent monitoring network, which checks each service's official status endpoint every 2 minutes (about 720 checks per service per day) and counts major and critical outages only.

Where these numbers come from

• Methodology: how checks run, what counts as an incident, and how grades are assigned.
• State of E-commerce Infrastructure 2026: the full 180-day report behind these statistics, with per-service tables.
• E-commerce Outage Index: month-by-month incident totals, updated monthly.
• Reliability grades: live A+ to F grades for all 84 services.