The State of E-commerce Infrastructure 2026
What really breaks, how often, and for how long: independent uptime data for the services online stores depend on, from StatusBird's 2-minute interval monitoring.
Based on 6,118,853 checks across 84 services over the 180 days from January 29, 2026 to July 28, 2026 · Updated July 27, 2026
By StatusBird Research, reviewed by Sydney Murphy
Key findings
Each finding below is self-contained and free to quote with a link to this page.
- Between January 29, 2026 and July 28, 2026, StatusBird's independent 2-minute monitoring detected 43 major or critical incidents across the 84 e-commerce services it tracks, adding up to 201.4 hours of combined downtime.
- 29% of the 84 e-commerce services StatusBird monitors had at least one major or critical incident between January 29, 2026 and July 28, 2026.
- The typical major incident lasted 293 minutes, according to StatusBird monitoring data covering January 29, 2026 to July 28, 2026.
- Shipping was the least reliable category of e-commerce infrastructure StatusBird measured between January 29, 2026 and July 28, 2026, averaging 99.77% uptime across 11 services.
- Loyalty was the most reliable category in StatusBird's data for the same period, averaging 100.0% uptime.
- AfterShip was the least reliable service StatusBird tracked between January 29, 2026 and July 28, 2026, at 97.99% uptime with 2 incidents.
The headline: outages are routine, not rare
29% of the services StatusBird monitors had at least one detected incident between January 29, 2026 and July 28, 2026. The typical disruption lasted about 293 minutes, which is long enough to lose a flash-sale hour, and short enough that most vendors never headline it. If your store runs on 84 services' worth of infrastructure, the question is not whether something will break this quarter. It's whether you'll know before your customers do.
Reliability by category
| Category | Services | Incidents | Avg uptime |
|---|---|---|---|
| Shipping | 11 | 8 | 99.77% |
| Analytics | 3 | 1 | 99.83% |
| Infrastructure | 4 | 4 | 99.86% |
| E-commerce | 7 | 2 | 99.87% |
| Payments | 11 | 8 | 99.88% |
| Marketing | 10 | 10 | 99.92% |
| Tax | 3 | 4 | 99.94% |
| Automation | 3 | 1 | 99.97% |
| Subscriptions | 4 | 2 | 99.97% |
| Customer Support | 4 | 2 | 99.97% |
| Marketplaces | 5 | 0 | 100.0% |
| Advertising | 6 | 0 | 100.0% |
| Returns | 3 | 0 | 100.0% |
| Fulfillment | 3 | 1 | 100.0% |
| Reviews | 5 | 0 | 100.0% |
| Loyalty | 2 | 0 | 100.0% |
Least reliable services this period
| Service | Uptime | Incidents | Grade |
|---|---|---|---|
| AfterShip | 97.99% | 2 | D |
| Squarespace | 99.12% | 2 | B |
| Intercom | 99.42% | 4 | B |
| Square | 99.42% | 1 | B |
| Cloudflare | 99.49% | 2 | B |
Most reliable services this period
| Service | Uptime | Incidents | Grade |
|---|---|---|---|
| Loop Returns | 100.0% | 0 | A+ |
| Tidio | 100.0% | 0 | A+ |
| Freshdesk | 100.0% | 0 | A+ |
| Zendesk | 100.0% | 0 | A+ |
| Bold Subscriptions | 100.0% | 0 | A+ |
Full results: all 84 services
Every service in the report, January 29, 2026 to July 28, 2026. Also available as raw CSV.
| Service | Uptime | Incidents | Downtime (min) | Grade |
|---|---|---|---|---|
| ActiveCampaign | 99.97% | 1 | 56 | A+ |
| Adyen | 100.0% | 0 | 0 | A+ |
| Affirm | 100.0% | 0 | 0 | A+ |
| Afterpay | 99.98% | 2 | 28 | A+ |
| AfterShip | 97.99% | 2 | 3,548 | D |
| Alloy Automation | 100.0% | 0 | 0 | A+ |
| Amazon Seller Central | 100.0% | 0 | 0 | A+ |
| Attentive | 100.0% | 0 | 0 | A+ |
| Authorize.net | 99.72% | 1 | 486 | B+ |
| Avalara | 99.88% | 2 | 212 | B+ |
| AWS | 100.0% | 0 | 0 | A+ |
| BigCommerce | 100.0% | 0 | 0 | A+ |
| Bold Commerce | 100.0% | 0 | 0 | A+ |
| Bold Subscriptions | 100.0% | 0 | 0 | A+ |
| Braintree | 100.0% | 0 | 0 | A+ |
| Chargebee | 99.9% | 1 | 168 | A |
| Cloudflare | 99.49% | 2 | 910 | B |
| Deliverr | 100.0% | 0 | 0 | A+ |
| DHL eCommerce | 100.0% | 0 | 0 | A+ |
| Drip | 100.0% | 0 | 0 | A+ |
| EasyPost | 100.0% | 0 | 0 | A+ |
| eBay | 100.0% | 0 | 0 | A+ |
| Etsy | 100.0% | 0 | 0 | A+ |
| Faire | 100.0% | 0 | 0 | A+ |
| FedEx | 100.0% | 0 | 0 | A+ |
| Flexport | 100.0% | 0 | 0 | A+ |
| Freshdesk | 100.0% | 0 | 0 | A+ |
| Google Ads | 100.0% | 0 | 0 | A+ |
| Google Analytics | 100.0% | 0 | 0 | A+ |
| Google Cloud | 100.0% | 0 | 0 | A+ |
| Gorgias | 99.9% | 2 | 180 | A |
| HubSpot | 100.0% | 1 | 8 | A+ |
| Intercom | 99.42% | 4 | 1,028 | B |
| Judge.me | 100.0% | 0 | 0 | A+ |
| Klarna | 100.0% | 0 | 0 | A+ |
| Klaviyo | 99.82% | 2 | 326 | B+ |
| Loop Returns | 100.0% | 0 | 0 | A+ |
| Loox | 100.0% | 0 | 0 | A+ |
| LoyaltyLion | 100.0% | 0 | 0 | A+ |
| Magento / Adobe Commerce | 100.0% | 0 | 0 | A+ |
| Mailchimp | 100.0% | 0 | 0 | A+ |
| Make (Integromat) | 100.0% | 0 | 0 | A+ |
| Meta Ads | 100.0% | 0 | 0 | A+ |
| Microsoft Advertising | 100.0% | 0 | 0 | A+ |
| Narvar | 100.0% | 0 | 0 | A+ |
| Northbeam | 100.0% | 0 | 0 | A+ |
| Omnisend | 100.0% | 2 | 4 | A+ |
| PayPal | 100.0% | 0 | 0 | A+ |
| Pinterest Ads | 100.0% | 0 | 0 | A+ |
| Plaid | 99.59% | 3 | 226 | B+ |
| Postscript | 100.0% | 0 | 0 | A+ |
| Printful | 100.0% | 0 | 0 | A+ |
| Recharge | 99.97% | 1 | 46 | A+ |
| Recurly | 100.0% | 0 | 0 | A+ |
| Returnly | 100.0% | 0 | 0 | A+ |
| SendGrid | 100.0% | 0 | 0 | A+ |
| Sezzle | 99.96% | 1 | 62 | A+ |
| ShipBob | 100.0% | 0 | 0 | A+ |
| ShipHero | 100.0% | 0 | 0 | A+ |
| ShipMonk | 99.99% | 1 | 12 | A+ |
| Shippo | 99.57% | 5 | 756 | B+ |
| ShipStation | 99.91% | 1 | 166 | A |
| Shopify | 100.0% | 0 | 0 | A+ |
| Smile.io | 100.0% | 0 | 0 | A+ |
| Snapchat Ads | 100.0% | 0 | 0 | A+ |
| Square | 99.42% | 1 | 1,030 | B |
| Squarespace | 99.12% | 2 | 1,548 | B |
| Stamped | 100.0% | 0 | 0 | A+ |
| Stripe | 100.0% | 0 | 0 | A+ |
| TaxJar | 100.0% | 0 | 0 | A+ |
| Tidio | 100.0% | 0 | 0 | A+ |
| TikTok Ads | 100.0% | 0 | 0 | A+ |
| Triple Whale | 99.49% | 1 | 896 | B |
| Trustpilot | 100.0% | 0 | 0 | A+ |
| UPS | 100.0% | 0 | 0 | A+ |
| USPS | 100.0% | 0 | 0 | A+ |
| Vercel | 99.93% | 2 | 120 | A |
| Vertex | 99.93% | 2 | 124 | A |
| Walmart Marketplace | 100.0% | 0 | 0 | A+ |
| Wix | 100.0% | 0 | 0 | A+ |
| WooCommerce | 100.0% | 0 | 0 | A+ |
| Yotpo | 100.0% | 0 | 0 | A+ |
| Zapier | 99.92% | 1 | 142 | A |
| Zendesk | 100.0% | 0 | 0 | A+ |
What store owners should do with this
- Know your stack's weak links: check each service's grade on the reliability index.
- Estimate your exposure with the downtime cost calculator.
- Claim what you're owed: vendors with SLAs often owe credits after outages. StatusBird Business generates the claim from your incident log.
- Get alerted in 2 minutes, not 40: most owners discover outages from customer complaints.
Download the raw data (CSV): per-service uptime, grade, incident count, and downtime minutes for every service in this report. Free to cite with a link to statusbird.io.
Methodology: StatusBird polls each service's official status endpoint every 2 minutes. An incident is one continuous window of major or critical outage checks; minor degradation is tracked in the product but excluded from public availability figures. Durations are accurate to within the polling interval. Data reflects vendor-reported plus reachability-detected disruptions and may differ from vendors' own postmortems. Read the full methodology. Cite freely with a link to this page.