E-commerce Service Monitoring — Frequently Asked Questions
What is StatusBird?
StatusBird is a monitoring service built for e-commerce store owners. We watch 75+ third-party services your store depends on — like Shopify, Stripe, Klaviyo, and ShipStation — and alert you the moment something goes down. You'll know before your customers do.
What services do you monitor?
We monitor 75+ services across payments, shipping, marketing, analytics, customer support, and more. This includes Shopify, Stripe, PayPal, Klaviyo, Mailchimp, ShipStation, Zendesk, Google Analytics, and many others. You can browse the full list on our service status directory.
How does monitoring work?
StatusBird checks each service's official status page every 2 minutes, 24 hours a day, 7 days a week. When we detect a change in status — like degraded performance or a full outage — we immediately send you an alert through your preferred channels.
How quickly will I be alerted?
Within 2 minutes of a status change. Our system polls every 2 minutes around the clock, and alerts are sent immediately upon detection. You can also configure smart alert thresholds and quiet hours to avoid unnecessary noise.
What alert channels do you support?
We support SMS text messages, email, Slack, Microsoft Teams, and Discord. You can enable as many channels as you like and configure each one in your settings.
How much does StatusBird cost?
StatusBird is $29 per month. One plan, everything included — no tiers, no per-service charges, no hidden fees. You get monitoring for all 75+ services, all alert channels, a public status page, incident history, and more.
Is there a free trial?
Yes. Every new account starts with a 7-day free trial with full access to all features. No credit card is required to start. You can sign up here.
Can I create a public status page for my store?
Yes. StatusBird lets you create a branded public status page that shows the real-time status of the services you monitor. Share it with your team, customers, or stakeholders so everyone stays informed.
Do you support Shopify apps?
Yes. StatusBird is available as a Shopify app. Install it directly from the Shopify App Store and it will automatically connect to your store. You can also use StatusBird independently without Shopify.
How is StatusBird different from StatusGator?
StatusBird is built specifically for e-commerce. We focus on the services that online stores actually use — payments, shipping, marketing tools, and platforms like Shopify. Our pricing is simpler ($29/mo for everything vs. tiered plans), and we include SMS, Slack, Teams, and Discord alerts at no extra cost.
How do I cancel my subscription?
You can cancel anytime from your billing page. There are no cancellation fees or long-term contracts. Your account will remain active until the end of your current billing period.
How do I contact support?
Email us at support@statusbird.io or call (929) 242-6958. You can also visit our contact page for our full mailing address.
What is third-party service monitoring?
Third-party service monitoring tracks the uptime and performance of external SaaS tools your business depends on — like Shopify, Stripe, Klaviyo, or ShipStation. Unlike traditional uptime monitoring (which checks if your own website is up), third-party monitoring tells you when a vendor's platform is down so you can respond before it impacts your customers.
How do I know if Shopify is down?
StatusBird checks Shopify's status every 2 minutes and shows the current status on our Shopify status page. You can also sign up to get an instant SMS or email alert the moment Shopify experiences an outage or degraded performance.
What happens to my store when Stripe goes down?
When Stripe goes down, customers cannot complete purchases on your store. Checkouts fail silently or show errors, leading to abandoned carts and lost revenue. StatusBird monitors Stripe 24/7 and alerts you within 2 minutes of any disruption so you can post a notice, pause ads, or contact support immediately.
Can I monitor multiple e-commerce platforms at once?
Yes. StatusBird monitors all 75+ services simultaneously. You can monitor Shopify, BigCommerce, and WooCommerce at the same time, along with every payment processor, shipping carrier, and marketing tool you use — all in one dashboard.
What is the best uptime monitoring tool for online stores?
Most uptime monitoring tools are built for developers monitoring their own servers. StatusBird is built specifically for e-commerce store owners monitoring the third-party services they depend on. It covers the platforms, payment processors, shipping providers, and marketing tools that actually run your store — with no technical setup required.