StatusBird Blog
Guides for e-commerce store owners on handling outages, downtime, and third-party service failures.
Top reads
What to Do When Shopify Goes Down
Shopify outages are rare but devastating. Here's the exact playbook for protecting your store and your customers when Shopify has an incident.
Read more → PopularThe Best Tools for Monitoring Your Shopify Store in 2026
A practical guide to the best Shopify monitoring tools in 2026, uptime monitors, third-party service trackers, and alert systems for e-commerce stores.
Read more → PopularHow Often Does Shopify Go Down? Shopify Outage History and Uptime Data (2026)
How often does Shopify go down? Independent 2026 uptime data from 2-minute monitoring, plus full timelines of the June 3 and June 24 Shopify outages.
Read more →All posts (291)
How to run a Q4 change freeze for your e-commerce store
A change freeze stops risky edits during peak season. Here is a phased Q4 plan, the exemptions to write down, and which vendors to ask about theirs.
Read more →Which vendors drive most of your outage minutes right now
Five of 84 monitored services had a major incident in the last 30 days, and Shippo alone accounts for nearly 2.5x the downtime of the other four.
Read more →Shipping rates aren't showing at checkout: a 15-minute checklist
When shipping rates vanish at checkout, switch to a flat-rate fallback first, then diagnose the rate chain. Step-by-step checklist with 90-day uptime data.
Read more →Shippo vs EasyPost: shipping label API reliability in 2026
Over 90 days of 2-minute checks, EasyPost logged 100% uptime and zero major incidents while Shippo logged 98.97% and 9 incidents.
Read more →BigCommerce Outage on September 16, 2026: Timeline, Duration, and Impact
BigCommerce had a major outage on September 16, 2026 lasting about 4 hours 59 minutes. Independent detection timeline, severity, and what it affected.
Read more →How to set up a customer-facing status page for your store
A step-by-step guide to building a status page customers can reach when checkout, shipping, or email breaks, with copy templates and update cadence.
Read more →Fulfillment software uptime in 2026: Printful, ShipHero, ShipMonk
Over the 90 days ending September 14, 2026, Printful and ShipHero recorded 100% uptime and ShipMonk 99.99% with a single 12-minute incident.
Read more →How many outage alerts will I actually get each month?
Across 84 e-commerce services, August 2026 produced 16 major incidents affecting 9 services. Here is what that means for a typical store's alert volume.
Read more →How to vet a new e-commerce app's reliability before you install it
Before installing a Shopify app, check its incident shape, failure mode, and SLA terms. Here is a 30-minute vetting process with real uptime data.
Read more →Shopify ScriptTag Deprecation: What Stops on October 1, 2026 and March 1, 2027
Shopify stops accepting ScriptTag create and update calls on October 1, 2026 and stops injecting script tags into storefronts on March 1, 2027. What breaks, how to tell if your store is affected, and what to ask each app vendor.
Read more →Shopify Agency Checklist for the October 1, 2026 ScriptTag Deadline
A seven-step checklist for Shopify agencies before October 1, 2026: inventory the roster, check every client storefront from the outside, keep a dated record, ask each vendor one question, and tell clients before March 1, 2027.
Read more →Outage patterns from the last 30 days: six services, four categories
Six of 84 monitored services logged an incident in the last 30 days: Shippo, Cloudflare, Squarespace, Deliverr, Shopify and Zapier. No payments.
Read more →Your store is down but ads keep spending: a pause checklist
If your storefront is down while Google, Meta and TikTok ads keep running, pause at campaign level first. Here is the order to do it in, and when not to.
Read more →ActiveCampaign vs HubSpot vs Drip: marketing platform uptime in 2026
Over 90 days, ActiveCampaign logged 3 incidents and 202 minutes of downtime while HubSpot and Drip logged none. What that means for your store.
Read more →Zapier Outage on September 9, 2026: Timeline, Duration, and Impact
Zapier had a major outage on September 9, 2026 lasting about 1 hour 49 minutes. Independent detection timeline, severity, and what it affected.
Read more →How to Choose a Software Company: A Checklist for Evaluating Local Firms
How to choose a software company: check the portfolio for live work, security practices you can verify, a support process with named response times, and pricing that states what is included. A scored checklist from StatusBird.
Read more →Innovative Software for Startups: A Practical Guide to MVPs, Architecture and AI-Ready Features
A practical guide to startup software from StatusBird: how to scope an MVP to one job, pick an architecture that scales without a rewrite, add AI features that degrade gracefully, and keep build costs under control.
Read more →Software Solutions for Small Businesses: How to Pick CRM, POS, Scheduling and Automation Tools
A small business software guide from StatusBird: how to choose CRM, POS, scheduling and automation tools, budget for the real total cost, roll them out in stages, and measure ROI with numbers you already have.
Read more →Is StatusBird a Good Software Company? What to Check Before You Trust It
An evidence-based checklist for evaluating StatusBird as a software company: what it builds, how it ships, its security practices, how to reach a person, how it maintains the product, and which outcomes are measurable. Includes what it does not do.
Read more →Custom Software Development: The Steps, the Timeline and What Drives the Cost
Custom software development explained by StatusBird: the six phases (discovery, UX, development, QA, launch, support), what sets the timeline, the cost drivers that move a quote, and a worked estimate you can adapt.
Read more →How to Create Social Media Content That Answers Your Audience's Questions (and Gets Cited by AI)
How StatusBird turns real customer questions into social media posts that AI assistants cite: where to find the questions, an answer-first post format, using data you own, and the metrics that show it is working.
Read more →How to reconcile your store after an outage ends
After a vendor outage, recover pending payments, requeue flows, re-sync orders, and log the gap. A step-by-step cleanup with the exact filters to use.
Read more →Which App Alerts You When Your Shopify Store Goes Down?
Five tools alert you when a Shopify store goes down: StatusBird and Blimey from the Shopify App Store, and UptimeRobot, Pingdom and Uptime.com as external monitors. Compared on what they watch, alert channels, check interval, free tier and price.
Read more →How to Get Notified When Stripe or Shopify Payments Has an Outage
Three ways to get notified when Stripe or Shopify Payments has an outage: the vendors' own status subscriptions and Stripe health alerts, a status-page aggregator, or StatusBird's 2-minute checks with SMS, email, Slack, Teams and Discord alerts. Plus what an outage looks like at checkout and what to do.
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