Outage Playbooks
Step-by-step guides for what to do when a service your store depends on goes down. 5 posts.
Shipping rates aren't showing at checkout: a 15-minute checklist
When shipping rates vanish at checkout, switch to a flat-rate fallback first, then diagnose the rate chain. Step-by-step checklist with 90-day uptime data.
Read more →Shopify Agency Checklist for the October 1, 2026 ScriptTag Deadline
A seven-step checklist for Shopify agencies before October 1, 2026: inventory the roster, check every client storefront from the outside, keep a dated record, ask each vendor one question, and tell clients before March 1, 2027.
Read more →Your store is down but ads keep spending: a pause checklist
If your storefront is down while Google, Meta and TikTok ads keep running, pause at campaign level first. Here is the order to do it in, and when not to.
Read more →Klaviyo Is Down: What to Do Right Now
Klaviyo outages affect abandoned cart flows, welcome sequences, and post-purchase emails. Here is what to do when Klaviyo goes down and how to protect your revenue.
Read more →The Shopify Third-Party App Outage Checklist: What to Do in the First 10 Minutes
When a third-party app your Shopify store depends on goes down, every minute counts. Here is a step-by-step checklist for the first 10 minutes of any outage.
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