In September 2026, StatusBird detected 11 major or critical incidents across the 88 e-commerce services it monitors, adding up to 12.6 hours of combined downtime. That is down from 16 incidents and 40.4 hours of downtime in August 2026.
ShipStation was the most affected service in StatusBird's September 2026 data, with about 4.2 hours of major or critical downtime.
These figures come from StatusBird's independent monitoring, which checks each service's status every 2 minutes around the clock. Only major and critical outages count toward the index; minor degradation is excluded. Every number on this page is free to cite with a link.
Recent months at a glance
| Month | Major/critical incidents | Combined downtime (hours) | Services affected |
|---|---|---|---|
| September 2026 | 11 | 12.6 | 7 |
| August 2026 | 16 | 40.4 | 9 |
| July 2026 | 14 | 22.1 | 8 |
| June 2026 | 8 | 37 | 8 |
| May 2026 | 4 | 21.9 | 4 |
| April 2026 | 20 | 122.1 | 11 |
Incidents in September 2026 without a report of their own
StatusBird publishes a dated report for an incident only when there is enough measured detail behind it to be worth reading. Shorter windows are listed here instead, so the month's record stays complete without filling the blog with stub pages. Each window was measured from the first non-operational reading to the first reading that cleared it, at 2-minute resolution.
| Service | Date | Started | Duration | Worst status |
|---|---|---|---|---|
| OpenAI | September 25 | 22:59 UTC | 56 minutes | critical |
| ActiveCampaign | September 28 | 15:07 UTC | 14 minutes | major |
| Shippo | September 17 | 04:49 UTC | 12 minutes | major |
About this index
The E-commerce Outage Index tracks every major and critical incident across the 88 third-party services online stores depend on, including payments, e-commerce platforms, shipping, and marketing tools. The always-current version lives at statusbird.io/reports/outage-index, with the measurement approach documented in the methodology. The most affected service's full history is on the ShipStation reliability page.
Know before your customers do
Every incident in this index was detected automatically, and affected StatusBird users were alerted by SMS, email, and Slack within minutes. Start monitoring your stack free.