Is Braintree down?
Updated Oct 08, 2026 22:00 UTC. StatusBird re-checks Braintree's status page every 2 minutes.
- Current state
- Operational
- Changed
- Jul 10, 2026 21:58 UTC
- Held for
- 90 days
Braintree is currently operational as of Oct 08, 2026 22:00 UTC, with no outage reported on its official status page. StatusBird reads Braintree's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Braintree goes down
Free email alert. No account required.
Braintree uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Braintree incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,659 independent checks. Full history: Braintree reliability report.
Braintree's 90-day uptime of 100.00% is above the Payments category average of 99.88% across the 11 services StatusBird monitors in that category.
Braintree risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Braintree degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Braintree has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- no degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
Scored Oct 08, 2026 21:56 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Braintree has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.braintreepayments.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Braintree enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Braintree's own status page. status.braintreepayments.com offers the subscription options on status.braintreepayments.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Braintree confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Braintree
PayPal's developer-friendly payment gateway used by many direct-to-consumer brands. Braintree outages silently break checkout flows without obvious error messages.
StatusBird monitors Braintree every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Braintree last five incidents
StatusBird recorded zero non-operational Braintree readings in the last 90 days, across 64,659 checks every 2 minutes.
What to do when Braintree is down
A Braintree outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm Braintree is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Braintree status page, which is based on independent checks every 2 minutes. Second, Braintree's own status page at status.braintreepayments.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Braintree outage look like?
- Customers report card declines or spinner hangs on the payment step of checkout
- Braintree API calls return 5xx errors or time out in server logs
- The Braintree control panel is slow, erroring, or unreachable
- Recurring subscription charges fail in a batch around the same time
- Refunds and captures issued from the store admin return gateway errors
What breaks in your store
When Braintree goes down, checkout stops converting: card authorizations fail or time out, so customers cannot complete purchases even though the rest of the store loads normally. Stored-vault charges and recurring billing runs fail, and any Venmo or PayPal transactions routed through Braintree fail with them. If the outage affects only the API and not the gateway, orders may sit in a pending or unsettled state, and refunds or captures issued from the admin will error until service returns.
For context, Braintree has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Enable a backup payment option such as PayPal Standard or Shop Pay that does not route through Braintree.
- Check status.braintreepayments.com to confirm the outage is on Braintree's side before debugging your integration.
- Add a checkout banner telling customers card payments are temporarily unavailable and to retry shortly.
- Log failed checkout attempts with customer emails so you can invite those shoppers back once payments recover.
- Hold off on issuing refunds and captures from the admin until the gateway confirms recovery, then verify each transaction settled only once.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Will customers be double charged if they retried their card during the Braintree outage?
Usually not, because a failed authorization means no charge was created. The risk is requests that timed out after Braintree accepted them, so once service recovers, reconcile your order list against the transactions in the Braintree control panel and refund any duplicates.
Do I lose the sales that failed during a Braintree outage?
The transactions themselves are gone, but the shoppers often are not. Capture emails from failed checkout attempts and abandoned carts, then send a recovery email with a direct checkout link once payments are working again.
After the outage
Once Braintree recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Braintree plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Braintree's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Braintree reliability page and current status on the Braintree status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Braintree status it applies to.
Braintree status FAQ
Is Braintree down right now?
No. Braintree is operational in StatusBird's independent monitoring. That state began Jul 10, 2026 at 21:58 UTC and has lasted 90 days. Last checked Oct 08, 2026 at 22:00 UTC.
How often does Braintree go down?
StatusBird recorded zero major or critical Braintree incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
What is the chance Braintree has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Braintree degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Braintree has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Braintree goes down?
Confirm the outage is on Braintree's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Braintree outage is on this page, under 'What to do when Braintree is down'.
How do I get notified when Braintree goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Braintree's own status page at status.braintreepayments.com.
What should I do when Braintree goes down? The full playbook is on this page.
Related services
Braintree guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/braintree, accessed October 08, 2026. See the methodology for how these numbers are measured.
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