Is Shippo down?
Updated Oct 08, 2026 15:42 UTC. StatusBird re-checks Shippo's status page every 2 minutes.
- Current state
- Operational
- Changed
- Oct 05, 2026 12:42 UTC
- Held for
- 3 days 3 hours
Shippo is currently operational as of Oct 08, 2026 15:42 UTC, with no outage reported on its official status page. StatusBird reads Shippo's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Shippo goes down
Free email alert. No account required.
Shippo uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 13 major or critical Shippo incidents totalling 1894 minutes of downtime, for 98.53% availability and a C reliability grade, across 64,621 independent checks. Full history: Shippo reliability report.
Shippo's 90-day uptime of 98.53% is below the Shipping category average of 99.84% across the 11 services StatusBird monitors in that category.
Shippo risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Shippo degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 7% (elevated). It is scored every 10 minutes from four inputs: how often Shippo has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- reports minor issues near-continuously (non-operational 25% of the last 30 days); degraded is its normal state
- 14 major outages in the last 180 days
Scored Oct 08, 2026 15:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Shippo has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.goshippo.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Shippo enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Shippo's own status page. status.goshippo.com offers the subscription options on status.goshippo.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Shippo confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Shippo
Shipping API and label printing platform for e-commerce stores. Shippo downtime blocks label generation and carrier rate shopping across all supported carriers.
StatusBird monitors Shippo every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Shippo last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Oct 04, 2026 23:58 | Oct 05, 2026 12:42 | 12 hours 44 minutes | degraded |
| Oct 04, 2026 17:04 | Oct 04, 2026 18:46 | 1 hour 42 minutes | degraded |
| Oct 04, 2026 15:06 | Oct 04, 2026 17:02 | 1 hour 56 minutes | degraded |
| Oct 03, 2026 05:42 | Oct 04, 2026 12:38 | 1 day 6 hours | degraded |
| Oct 02, 2026 05:38 | Oct 02, 2026 09:00 | 3 hours 22 minutes | degraded |
74 episodes in total over the last 90 days, 13 of them major or critical.
What to do when Shippo is down
When Shippo goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Shippo specifically.
How do I confirm Shippo is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Shippo status page, which is based on independent checks every 2 minutes. Second, Shippo's own status page at status.goshippo.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Shippo outage look like?
- Label purchases failing or timing out in the Shippo dashboard or API
- No shipping rates returned when quoting a shipment
- Live rates at checkout erroring or falling back to defaults if powered by Shippo
- Orders not importing from your store into Shippo
- Tracking webhooks and status updates going quiet
What breaks in your store
When Shippo is down, you cannot buy shipping labels through it, so order fulfillment halts at the labeling step even though picking and packing can continue. Rate quotes fail, which also breaks live shipping rates at checkout for stores that pull rates through Shippo's API. Tracking status updates and webhooks stop, so customers see stale tracking information. Your store keeps taking orders; you just cannot ship them through Shippo until it recovers.
For context, StatusBird's independent monitoring recorded 9 major Shippo incidents in the last 90 days, with an average duration of 2 hours 28 minutes. Details are on the Shippo reliability page.
What to do during the outage
- Buy labels directly from carrier websites such as USPS Click-N-Ship, UPS.com, or FedEx Ship Manager for urgent orders.
- Switch checkout to flat-rate or table-based shipping if live rates through Shippo are failing.
- Keep picking and packing so orders are ready to label the moment Shippo recovers.
- Record tracking numbers from manually purchased labels and add them to orders by hand.
- Watch status.goshippo.com and retry failed label purchases after recovery instead of duplicating them blindly.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
I was charged for a label but never received it. What should I do?
During an outage, a label purchase can succeed on the carrier side but fail to return the label file. Do not immediately repurchase, or you may pay twice. After Shippo recovers, check the transaction history in your dashboard; the label will usually appear there, and if not, request a refund for the failed transaction.
Can I still ship orders while Shippo is down?
Yes. Shippo is a layer on top of the carriers, and the carriers themselves are still operating. Buy labels directly from carrier websites or retail counters for anything urgent, save the tracking numbers, and enter them into your store orders manually so customers still get shipment notifications.
After the outage
Once Shippo recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Shippo plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Shippo's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Shippo reliability page and current status on the Shippo status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Shippo status it applies to.
Shippo status FAQ
Is Shippo down right now?
No. Shippo is operational in StatusBird's independent monitoring. That state began Oct 05, 2026 at 12:42 UTC and has lasted 3 days 3 hours. Last checked Oct 08, 2026 at 15:42 UTC.
How often does Shippo go down?
StatusBird recorded 13 major or critical Shippo incidents in the last 90 days, totalling 1894 minutes of downtime. That is 98.53% availability and a C reliability grade.
How long do Shippo outages usually last?
Across the major and critical Shippo incidents StatusBird measured in the last 90 days, the average length was 3 hours 21 minutes. Counting every non-operational episode, including degraded performance, the average was 5 hours 25 minutes.
What is the chance Shippo has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Shippo degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 7% (elevated). It is scored every 10 minutes from four inputs: how often Shippo has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Shippo goes down?
Confirm the outage is on Shippo's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Shippo outage is on this page, under 'What to do when Shippo is down'.
How do I get notified when Shippo goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Shippo's own status page at status.goshippo.com.
What should I do when Shippo goes down? The full playbook is on this page.
Related services
Shippo guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/shippo, accessed October 08, 2026. See the methodology for how these numbers are measured.
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