Shippo is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.57% availability with 3 major incidents totaling 8 hours 52 minutes of downtime in the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Shippo?
Shippo is a multi-carrier shipping API and web app that lets merchants compare rates and purchase shipping labels from carriers like USPS, UPS, FedEx, and DHL. Online stores use Shippo either through its dashboard, which imports orders from platforms like Shopify and eBay, or through its API embedded in their own fulfillment tools. It also handles tracking updates, address validation, and return labels.
Shippo uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.57% |
| Reliability grade | B+ |
| Major incidents | 3 |
| Total major-outage downtime | 8 hours 52 minutes |
| Average incident duration | 2 hours 57 minutes |
| Most recent major incident | April 16, 2026 |
| Checks in window | 61,552 |
Among the 11 shipping and logistics services StatusBird monitors, Shippo ranks number 10 for 90-day availability. See the full ranking of shipping and logistics tools by reliability.
What happens to your store when Shippo goes down?
When Shippo is down, you cannot buy shipping labels through it, so order fulfillment halts at the labeling step even though picking and packing can continue. Rate quotes fail, which also breaks live shipping rates at checkout for stores that pull rates through Shippo's API. Tracking status updates and webhooks stop, so customers see stale tracking information. Your store keeps taking orders; you just cannot ship them through Shippo until it recovers.
Typical symptoms during a Shippo outage:
- Label purchases failing or timing out in the Shippo dashboard or API
- No shipping rates returned when quoting a shipment
- Live rates at checkout erroring or falling back to defaults if powered by Shippo
- Orders not importing from your store into Shippo
- Tracking webhooks and status updates going quiet
If you are in the middle of an incident right now, see what to do when Shippo goes down for a step-by-step playbook.
Frequently asked questions
I was charged for a label but never received it. What should I do?
During an outage, a label purchase can succeed on the carrier side but fail to return the label file. Do not immediately repurchase, or you may pay twice. After Shippo recovers, check the transaction history in your dashboard; the label will usually appear there, and if not, request a refund for the failed transaction.
Can I still ship orders while Shippo is down?
Yes. Shippo is a layer on top of the carriers, and the carriers themselves are still operating. Buy labels directly from carrier websites or retail counters for anything urgent, save the tracking numbers, and enter them into your store orders manually so customers still get shipment notifications.
How this data is measured
StatusBird checks Shippo's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Shippo reliability page and current status on the Shippo status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Shippo and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.