Is Gorgias down?
Updated Oct 08, 2026 23:32 UTC. StatusBird re-checks Gorgias's status page every 2 minutes.
- Current state
- Degraded
- Changed
- Oct 07, 2026 08:58 UTC
- Held for
- 1 day 14 hours
Gorgias is currently reporting degraded performance as of Oct 08, 2026 23:32 UTC; some users may see slow responses or partial failures. StatusBird reads Gorgias's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Gorgias goes down
Free email alert. No account required.
Gorgias uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Gorgias incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,533 independent checks. Full history: Gorgias reliability report.
Gorgias's 90-day uptime of 100.00% is in line with the Customer Support category average of 100.00% across the 4 services StatusBird monitors in that category.
Gorgias risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Gorgias degradation in the next 24 hours at 35% (high) and the chance of a major or critical outage at 25% (high). It is scored every 10 minutes from four inputs: how often Gorgias has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 28 degraded-or-worse episodes in the last 180 days
- an episode in the last 7 days; incidents cluster
- 1 major outage in the last 180 days
- currently degraded; about a quarter of degradations become major within 6 hours
Scored Oct 08, 2026 23:26 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Gorgias has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.gorgias.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Gorgias enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Gorgias's own status page. status.gorgias.com offers the subscription options on status.gorgias.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Gorgias confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Gorgias
Helpdesk and customer support platform built for e-commerce. Gorgias outages prevent your support team from viewing orders and responding to customer tickets.
StatusBird monitors Gorgias every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Gorgias last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Oct 07, 2026 08:58 | Ongoing | 1 day 14 hours so far | degraded |
| Oct 05, 2026 14:46 | Oct 06, 2026 07:30 | 16 hours 44 minutes | degraded |
| Sep 30, 2026 17:22 | Oct 01, 2026 09:30 | 16 hours 8 minutes | degraded |
| Sep 15, 2026 10:44 | Sep 15, 2026 11:06 | 22 minutes | degraded |
| Sep 08, 2026 15:37 | Sep 08, 2026 16:14 | 37 minutes | degraded |
11 episodes in total over the last 90 days, 0 of them major or critical.
What to do when Gorgias is down
When Gorgias goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Gorgias specifically.
How do I confirm Gorgias is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Gorgias status page, which is based on independent checks every 2 minutes. Second, Gorgias's own status page at status.gorgias.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Gorgias outage look like?
- Agents cannot log in or the Gorgias dashboard fails to load
- Live chat widget missing from the storefront or stuck on connecting
- New customer emails not appearing as tickets
- Order data from Shopify not loading inside tickets
- Auto-replies and chat automations not firing
What breaks in your store
When Gorgias is down, your support operation effectively stops: agents cannot open the dashboard, tickets stop syncing, and the live chat widget may disappear from your storefront or fail to connect. Incoming customer emails still arrive at your mail provider but do not appear as tickets until Gorgias recovers. Automations like auto-replies, order status responses, and self-service flows also stop, so customers get silence instead of instant answers.
For context, StatusBird's independent monitoring recorded 1 major Gorgias incident in the last 90 days, with an average duration of 2 hours 48 minutes. Details are on the Gorgias reliability page.
What to do during the outage
- Access your support mailbox directly through Gmail or your email provider so urgent customer emails still get answered.
- Set an auto-responder telling customers replies may be delayed and giving an alternative contact.
- Handle refunds and order edits directly in your Shopify or platform admin instead of through Gorgias.
- Keep a shared note of conversations handled outside Gorgias so agents can log them once tickets sync back.
- Watch status.gorgias.com so you know when to resume normal ticket handling.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Are customer emails lost while Gorgias is down?
No. Emails are received by your underlying mail provider and Gorgias ingests them once it recovers, so tickets typically backfill after the outage. Expect a queue spike when service returns, and check chat transcripts since live chat sessions during the outage may never have connected.
Can I still issue refunds and check orders while Gorgias is down?
Yes. Gorgias is a layer on top of your store platform, so log in to your Shopify, BigCommerce, or Magento admin directly to look up orders, issue refunds, and edit shipments. You only lose the convenience of doing it from inside the ticket.
After the outage
Once Gorgias recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Gorgias plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Gorgias's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Gorgias reliability page and current status on the Gorgias status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Gorgias status it applies to.
Gorgias status FAQ
Is Gorgias down right now?
Yes. Gorgias is reporting a degraded state in StatusBird's independent monitoring. That state began Oct 07, 2026 at 08:58 UTC and has lasted 1 day 14 hours. Last checked Oct 08, 2026 at 23:32 UTC.
How often does Gorgias go down?
StatusBird recorded zero major or critical Gorgias incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do Gorgias outages usually last?
StatusBird measured no major or critical Gorgias outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 9 hours.
What is the chance Gorgias has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Gorgias degradation in the next 24 hours at 35% (high) and the chance of a major or critical outage at 25% (high). It is scored every 10 minutes from four inputs: how often Gorgias has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Gorgias goes down?
Confirm the outage is on Gorgias's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Gorgias outage is on this page, under 'What to do when Gorgias is down'.
How do I get notified when Gorgias goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Gorgias's own status page at status.gorgias.com.
What should I do when Gorgias goes down? The full playbook is on this page.
Related services
Monitor Gorgias as part of a collection
Gorgias guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/gorgias, accessed October 08, 2026. See the methodology for how these numbers are measured.
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