Gorgias is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.86% availability with 1 major incident totaling 2 hours 48 minutes of downtime in the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Gorgias?
Gorgias is a customer support helpdesk built specifically for e-commerce, with deep Shopify, BigCommerce, and Magento integrations. Stores use it to manage email, live chat, SMS, and social media conversations in one inbox, and agents can view order details and issue refunds or edit orders directly from a ticket.
Gorgias uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.86% |
| Reliability grade | B+ |
| Major incidents | 1 |
| Total major-outage downtime | 2 hours 48 minutes |
| Average incident duration | 2 hours 48 minutes |
| Most recent major incident | June 12, 2026 |
| Checks in window | 61,420 |
Among the 4 customer support services StatusBird monitors, Gorgias ranks number 4 for 90-day availability. See the full ranking of customer support tools by reliability.
What happens to your store when Gorgias goes down?
When Gorgias is down, your support operation effectively stops: agents cannot open the dashboard, tickets stop syncing, and the live chat widget may disappear from your storefront or fail to connect. Incoming customer emails still arrive at your mail provider but do not appear as tickets until Gorgias recovers. Automations like auto-replies, order status responses, and self-service flows also stop, so customers get silence instead of instant answers.
Typical symptoms during a Gorgias outage:
- Agents cannot log in or the Gorgias dashboard fails to load
- Live chat widget missing from the storefront or stuck on connecting
- New customer emails not appearing as tickets
- Order data from Shopify not loading inside tickets
- Auto-replies and chat automations not firing
If you are in the middle of an incident right now, see what to do when Gorgias goes down for a step-by-step playbook.
Frequently asked questions
Are customer emails lost while Gorgias is down?
No. Emails are received by your underlying mail provider and Gorgias ingests them once it recovers, so tickets typically backfill after the outage. Expect a queue spike when service returns, and check chat transcripts since live chat sessions during the outage may never have connected.
Can I still issue refunds and check orders while Gorgias is down?
Yes. Gorgias is a layer on top of your store platform, so log in to your Shopify, BigCommerce, or Magento admin directly to look up orders, issue refunds, and edit shipments. You only lose the convenience of doing it from inside the ticket.
How this data is measured
StatusBird checks Gorgias's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Gorgias reliability page and current status on the Gorgias status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Gorgias and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.