Is Freshdesk down?
Updated Sep 12, 2026 05:10 UTC. StatusBird re-checks Freshdesk's status page every 2 minutes.
Freshdesk is currently operational as of Sep 12, 2026 05:10 UTC, with no outage reported on its official status page. StatusBird reads Freshdesk's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Freshdesk goes down
Free email alert. No account required.
Freshdesk 30-day uptime
Based on checks every 2 minutes over the past 30 days.
Freshdesk's 90-day uptime of 100.00% is in line with the Customer Support category average of 100.00% across the 4 services StatusBird monitors in that category.
Over the past 90 days StatusBird recorded 0 major or critical Freshdesk incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade. Full history: Freshdesk reliability report.
How do I get notified when Freshdesk has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.freshdesk.com as of September 12, 2026.
- Free email alert on this page. The form above emails you when Freshdesk enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Freshdesk's own status page. status.freshdesk.com offers the subscription options on status.freshdesk.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Freshdesk confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Freshdesk
Customer support software for growing businesses. Freshdesk outages prevent ticket management and block customer communication during critical moments.
StatusBird monitors Freshdesk every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Freshdesk recent incidents & outages
Freshdesk status FAQ
Is Freshdesk down right now?
No. As of Sep 12, 2026 05:10 UTC, Freshdesk is fully operational with no outages reported.
Is Freshdesk having an outage today?
Freshdesk has had 1 incident in the past 30 days. See the incident log above for exact dates and durations.
Why is Freshdesk not working?
If Freshdesk is not working for you, first check the status above to confirm whether it is a widespread outage or something specific to your account. If Freshdesk shows as operational but you are still having issues, the problem may be on your end. Try clearing your cache, checking your API keys, or contacting Freshdesk support.
How do I get notified when Freshdesk goes down?
Use the free email alert form on this page (no account), open a StatusBird account (free for 1 service with a next-day digest; Pro at $29/month checks every 2 minutes and alerts by SMS, email, Slack, Teams or Discord), or subscribe to Freshdesk's own status page.
What should I do when Freshdesk goes down?
When Freshdesk goes down, the first step is to confirm it is a widespread outage and not isolated to your account. Check this page for live status, notify your team, and if customer-facing features are affected, consider posting a status update to your customers while you wait for the service to recover. StatusBird will alert you automatically the moment Freshdesk comes back online.
How reliable is Freshdesk?
Freshdesk has maintained 100.00% uptime over the past 30 days based on StatusBird’s monitoring. That is excellent reliability.
Related services
Freshdesk guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/freshdesk, accessed September 12, 2026. See the methodology for how these numbers are measured.
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