Is ShipHero down?
Updated Oct 08, 2026 15:42 UTC. StatusBird re-checks ShipHero's status page every 2 minutes.
- Current state
- Operational
- Changed
- Oct 02, 2026 19:08 UTC
- Held for
- 5 days 20 hours
ShipHero is currently operational as of Oct 08, 2026 15:42 UTC, with no outage reported on its official status page. StatusBird reads ShipHero's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when ShipHero goes down
Free email alert. No account required.
ShipHero uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical ShipHero incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,440 independent checks. Full history: ShipHero reliability report.
ShipHero's 90-day uptime of 100.00% is in line with the Fulfillment category average of 100.00% across the 3 services StatusBird monitors in that category.
ShipHero risk in the next 24 hours
StatusBird's stack risk model puts the chance of any ShipHero degradation in the next 24 hours at 9% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often ShipHero has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 11 degraded-or-worse episodes in the last 180 days
- an episode in the last 7 days; incidents cluster
- no major outages in the last 180 days
Scored Oct 08, 2026 15:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when ShipHero has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.shiphero.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when ShipHero enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- ShipHero's own status page. status.shiphero.com offers the subscription options on status.shiphero.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when ShipHero confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About ShipHero
Warehouse management and fulfillment platform. ShipHero outages halt order picking, packing, and shipping operations for your store.
StatusBird monitors ShipHero every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
ShipHero last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Oct 02, 2026 18:48 | Oct 02, 2026 19:08 | 20 minutes | degraded |
| Oct 02, 2026 18:42 | Oct 02, 2026 18:44 | 2 minutes | degraded |
| Oct 02, 2026 18:38 | Oct 02, 2026 18:40 | 2 minutes | degraded |
| Sep 30, 2026 19:12 | Sep 30, 2026 20:28 | 1 hour 16 minutes | degraded |
| Sep 29, 2026 14:22 | Sep 29, 2026 14:46 | 24 minutes | degraded |
9 episodes in total over the last 90 days, 0 of them major or critical.
What to do when ShipHero is down
First, confirm it is actually ShipHero and not your store. Then contain the damage and communicate. Here is exactly how to do that during a ShipHero outage, plus what usually breaks and how long incidents tend to last.
How do I confirm ShipHero is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live ShipHero status page, which is based on independent checks every 2 minutes. Second, ShipHero's own status page at status.shiphero.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a ShipHero outage look like?
- Warehouse staff unable to load pick lists or scan barcodes in the ShipHero app
- Shipping label generation failing or timing out
- New store orders not appearing in ShipHero
- Tracking numbers and fulfillment status not syncing back to your store
- Inventory quantities frozen across connected sales channels
What breaks in your store
If ShipHero goes down and you run your own warehouse on its WMS, pick and pack operations stop almost completely: staff cannot see pick lists, scan items, or print shipping labels. If ShipHero handles your outsourced fulfillment, new orders stop syncing in and tracking stops syncing back. Either way, inventory counts stop updating across your sales channels, which creates overselling risk, and customers stop receiving shipping confirmations.
For context, ShipHero has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Switch urgent shipments to manual label purchase directly on carrier websites such as USPS, UPS, or FedEx.
- Print or export open orders from your store platform so warehouse staff can keep picking from a paper list.
- Record all manually fulfilled orders so you can mark them fulfilled in ShipHero after recovery and avoid double shipping.
- Pause or reduce ad spend on low-stock SKUs while inventory sync is frozen.
- Notify customers on expedited shipping methods if their orders will miss the carrier pickup.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Can my warehouse keep shipping while ShipHero is down?
Only manually. Staff can pick from an exported order list and buy labels directly from carrier sites, but barcode scanning, automation rules, and batch label printing through ShipHero will not work. Keep a careful record of what you ship manually so ShipHero and your store can be reconciled afterward.
Will orders placed during the outage be fulfilled automatically once ShipHero is back?
Yes, in most cases the integration syncs queued orders once ShipHero recovers and they enter the normal fulfillment flow. Verify the outage window afterward by comparing your store's orders against ShipHero, and manually resync anything that is missing.
After the outage
Once ShipHero recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid ShipHero plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks ShipHero's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the ShipHero reliability page and current status on the ShipHero status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live ShipHero status it applies to.
ShipHero status FAQ
Is ShipHero down right now?
No. ShipHero is operational in StatusBird's independent monitoring. That state began Oct 02, 2026 at 19:08 UTC and has lasted 5 days 20 hours. Last checked Oct 08, 2026 at 15:42 UTC.
How often does ShipHero go down?
StatusBird recorded zero major or critical ShipHero incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do ShipHero outages usually last?
StatusBird measured no major or critical ShipHero outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 1 hour 30 minutes.
What is the chance ShipHero has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any ShipHero degradation in the next 24 hours at 9% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often ShipHero has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when ShipHero goes down?
Confirm the outage is on ShipHero's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a ShipHero outage is on this page, under 'What to do when ShipHero is down'.
How do I get notified when ShipHero goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to ShipHero's own status page at status.shiphero.com.
What should I do when ShipHero goes down? The full playbook is on this page.
Related services
ShipHero guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/shiphero, accessed October 08, 2026. See the methodology for how these numbers are measured.
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