The short answer: shipHero has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Below is the data behind that answer and how ShipHero compares to its peers.
What is ShipHero?
ShipHero provides warehouse management software (WMS) and an outsourced fulfillment service for e-commerce brands. Merchants either run their own warehouses on ShipHero's WMS, using it for picking, packing, inventory, and label generation, or ship inventory to ShipHero's fulfillment network. It integrates with Shopify, Amazon, and other channels to sync orders, inventory, and tracking automatically.
ShipHero uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,494 |
Among the 3 fulfillment services StatusBird monitors, ShipHero ranks number 2 for 90-day availability.
What happens to your store when ShipHero goes down?
If ShipHero goes down and you run your own warehouse on its WMS, pick and pack operations stop almost completely: staff cannot see pick lists, scan items, or print shipping labels. If ShipHero handles your outsourced fulfillment, new orders stop syncing in and tracking stops syncing back. Either way, inventory counts stop updating across your sales channels, which creates overselling risk, and customers stop receiving shipping confirmations.
Typical symptoms during a ShipHero outage:
- Warehouse staff unable to load pick lists or scan barcodes in the ShipHero app
- Shipping label generation failing or timing out
- New store orders not appearing in ShipHero
- Tracking numbers and fulfillment status not syncing back to your store
- Inventory quantities frozen across connected sales channels
If you are in the middle of an incident right now, see what to do when ShipHero goes down for a step-by-step playbook.
Frequently asked questions
Can my warehouse keep shipping while ShipHero is down?
Only manually. Staff can pick from an exported order list and buy labels directly from carrier sites, but barcode scanning, automation rules, and batch label printing through ShipHero will not work. Keep a careful record of what you ship manually so ShipHero and your store can be reconciled afterward.
Will orders placed during the outage be fulfilled automatically once ShipHero is back?
Yes, in most cases the integration syncs queued orders once ShipHero recovers and they enter the normal fulfillment flow. Verify the outage window afterward by comparing your store's orders against ShipHero, and manually resync anything that is missing.
How this data is measured
StatusBird checks ShipHero's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the ShipHero reliability page and current status on the ShipHero status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors ShipHero and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.