Is ShipStation down?
Updated Oct 08, 2026 12:38 UTC. StatusBird re-checks ShipStation's status page every 2 minutes.
- Current state
- Operational
- Changed
- Sep 25, 2026 12:11 UTC
- Held for
- 13 days
ShipStation is currently operational as of Oct 08, 2026 12:38 UTC, with no outage reported on its official status page. StatusBird reads ShipStation's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when ShipStation goes down
Free email alert. No account required.
ShipStation uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 1 major or critical ShipStation incident totalling 254 minutes of downtime, for 99.80% availability and a B+ reliability grade, across 64,658 independent checks. Full history: ShipStation reliability report.
ShipStation's 90-day uptime of 99.80% is below the Shipping category average of 99.84% across the 11 services StatusBird monitors in that category.
ShipStation risk in the next 24 hours
StatusBird's stack risk model puts the chance of any ShipStation degradation in the next 24 hours at 11% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often ShipStation has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 20 degraded-or-worse episodes in the last 180 days
- 2 major outages in the last 180 days
Scored Oct 08, 2026 12:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when ShipStation has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.shipstation.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when ShipStation enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- ShipStation's own status page. status.shipstation.com offers email, SMS, Slack, Atom and RSS subscriptions from the Subscribe button on status.shipstation.com. It is the official record and worth subscribing to alongside any monitor; it updates when ShipStation confirms an incident.
ShipStation's page breaks status down by carrier integration (FedEx, UPS, DHL Express, Royal Mail, Canada Post, Australia Post and others) and by marketplace connection, including Shopify, so it is worth subscribing there to see which carrier is affected. StatusBird tracks the overall ShipStation indicator every 2 minutes.
Full guide: Best downtime alert services for online store owners (2026).
What usually breaks for Shopify stores when ShipStation is down?
- Labels will not print, or print without tracking numbers, so the day's shipments back up
- New Shopify orders stop importing, and orders shipped during the outage do not mark as fulfilled
- Tracking numbers do not sync back to Shopify, so customers get no shipping confirmation
- Carrier rates fail to load at label creation, or a single carrier's integration is down while the rest work
- Warehouse staff switch to manual carrier portals, and those shipments have to be reconciled later
Step-by-step response: what to do when ShipStation is down.
About ShipStation
Multi-channel shipping and order management platform. ShipStation outages prevent you from printing labels, managing orders, and syncing tracking information.
StatusBird monitors ShipStation every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
ShipStation last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Sep 24, 2026 07:28 | Sep 25, 2026 12:11 | 1 day 4 hours | major |
| Sep 21, 2026 20:48 | Sep 23, 2026 16:39 | 1 day 19 hours | degraded |
| Sep 17, 2026 17:09 | Sep 17, 2026 21:05 | 3 hours 56 minutes | degraded |
| Sep 14, 2026 07:54 | Sep 14, 2026 13:24 | 5 hours 30 minutes | degraded |
| Sep 11, 2026 08:52 | Sep 11, 2026 15:03 | 6 hours 11 minutes | degraded |
10 episodes in total over the last 90 days, 1 of them major or critical.
What to do when ShipStation is down
ShipStation is the connective tissue between your Shopify orders and your shipping carriers. When it goes down, new orders stop syncing, labels stop printing, and your fulfillment team is left staring at a loading screen while orders pile up.
Unlike a payment processor outage, a ShipStation outage is often invisible to your customers, until packages stop arriving. Here's how to handle it.
Step 1: Confirm it's ShipStation, not an integration issue
Check status.shipstation.com. ShipStation maintains a public status page listing issues with their API, carrier connections, and web app separately.
Signs of a ShipStation outage versus a local issue:
- Orders not importing from Shopify despite normal order volume
- The ShipStation web app loading slowly or showing errors
- Label generation failing for multiple orders, not just one
- Carrier rates not loading at checkout (if you use ShipStation's rate quotes)
If only one carrier's labels are failing (e.g., UPS but not USPS), the issue may be with that carrier's API rather than ShipStation itself. Check the carrier's status separately.
Step 2: Assess which orders are at risk
Not all ShipStation outages affect all functionality. Identify quickly:
- Orders that were in the queue waiting to be labeled, these are stuck
- Orders that had labels already printed, these are safe and can still ship
- Same-day shipment commitments, these are urgent
Sort your open orders by required ship date. Anything with a same-day or next-day SLA is your immediate focus.
Step 3: Process urgent orders manually if the outage lasts
If ShipStation is down for more than 30 minutes and you have same-day shipments, go directly to your carrier's website:
- USPS: click.usps.com
- UPS: ups.com/ship
- FedEx: ship.fedex.com
You can create labels directly without ShipStation. It's manual and slower, but it gets packages out the door. Enter the order details from Shopify's order view, all the customer address and item info is there.
Step 4: Notify your warehouse or fulfillment team
If you have a 3PL or warehouse team, let them know immediately. They may have their own workarounds or carrier accounts that bypass ShipStation entirely. The worst outcome is a warehouse team that keeps working under the assumption ShipStation will come back any minute while orders pile up unshipped.
Step 5: Update customers with pending shipments if needed
If the outage extends more than a few hours and you have customers expecting same-day shipping notifications, send a proactive update. Keep it brief:
"We're experiencing a technical issue with our shipping platform. Your order is safe and will ship as soon as the issue resolves, typically within a few hours. We'll send your tracking information as soon as it's available."
Proactive communication cuts support tickets in half and almost always generates goodwill rather than complaints.
Step 6: After recovery, audit unsynced orders
When ShipStation comes back, do not assume all orders synced cleanly. Go to your import log and check for any orders from the outage window that need to be manually re-imported. Shopify orders that came in during a ShipStation API outage may not have synced automatically.
How to get alerted the moment ShipStation goes down
ShipStation doesn't text you when their platform has an issue. By the time you notice orders aren't syncing, the outage may be an hour old.
StatusBird monitors ShipStation every 2 minutes and sends you an SMS the moment a status change is detected. You'll know before your warehouse does. Start monitoring free.
ShipStation outage checklist
- Confirm on status.shipstation.com
- Identify which orders had labels already printed (safe) vs. waiting (at risk)
- Prioritize same-day and next-day shipments
- Create urgent labels manually via carrier websites if needed
- Notify your warehouse or 3PL immediately
- Send proactive customer updates if shipments will be delayed
- After recovery, audit import log for unsynced orders
The playbook above follows the same structure Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is happening, contain the damage, and communicate clearly while the incident is still running.
This playbook was published separately until September 2026. It now lives here, alongside the live ShipStation status it applies to.
ShipStation status FAQ
Is ShipStation down right now?
No. ShipStation is operational in StatusBird's independent monitoring. That state began Sep 25, 2026 at 12:11 UTC and has lasted 13 days. Last checked Oct 08, 2026 at 12:38 UTC.
How often does ShipStation go down?
StatusBird recorded 1 major or critical ShipStation incident in the last 90 days, totalling 254 minutes of downtime. That is 99.80% availability and a B+ reliability grade.
How long do ShipStation outages usually last?
Across the major and critical ShipStation incidents StatusBird measured in the last 90 days, the average length was 1 day 4 hours. Counting every non-operational episode, including degraded performance, the average was 2 days 16 hours.
What is the chance ShipStation has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any ShipStation degradation in the next 24 hours at 11% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often ShipStation has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when ShipStation goes down?
Confirm the outage is on ShipStation's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a ShipStation outage is on this page, under 'What to do when ShipStation is down'.
How do I get notified when ShipStation goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to ShipStation's own status page at status.shipstation.com.
What should I do when ShipStation goes down? The full playbook is on this page.
Related services
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ShipStation guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/shipstation, accessed October 08, 2026. See the methodology for how these numbers are measured.
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