The short answer: shipStation is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.87% availability with 1 major incident totaling 2 hours 46 minutes of downtime in the last 90 days.
Below is the data behind that answer and how ShipStation compares to its peers.
What is ShipStation?
ShipStation is a web-based shipping software that imports orders from marketplaces and store platforms like Shopify, Amazon, eBay, and WooCommerce into one dashboard. Merchants use it to compare carrier rates, print shipping labels in batches, apply automation rules, and send tracking information back to each sales channel. It is one of the most widely used shipping tools among small and mid-size e-commerce sellers.
ShipStation uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.87% |
| Reliability grade | B+ |
| Major incidents | 1 |
| Total major-outage downtime | 2 hours 46 minutes |
| Average incident duration | 2 hours 46 minutes |
| Most recent major incident | June 30, 2026 |
| Checks in window | 61,567 |
Among the 11 shipping and logistics services StatusBird monitors, ShipStation ranks number 9 for 90-day availability. See the full ranking of shipping and logistics tools by reliability.
What happens to your store when ShipStation goes down?
When ShipStation goes down, label printing stops, which halts the shipping step of fulfillment across every connected sales channel at once. Orders stop importing from your stores, batch workflows and automation rules do not run, and tracking numbers stop writing back to marketplaces, which can threaten marketplace shipping-time metrics. For warehouses built around ShipStation batches, the whole outbound operation stalls until it recovers or staff fall back to manual carrier tools.
Typical symptoms during a ShipStation outage:
- ShipStation dashboard not loading or stuck on login
- New orders not importing from connected stores and marketplaces
- Label creation failing, hanging, or returning carrier errors
- Batch printing and automation rules not executing
- Tracking numbers not posting back to Shopify, Amazon, or eBay orders
If you are in the middle of an incident right now, see what to do when ShipStation goes down for a step-by-step playbook.
Frequently asked questions
Will I miss my Amazon or eBay shipping deadlines because ShipStation is down?
Not necessarily. Marketplaces measure whether you shipped and uploaded tracking on time, not which tool you used. Buy labels directly from the carrier for at-risk orders and paste the tracking numbers into Seller Central or eBay manually so your late shipment rate is protected.
What happens to orders that came in while ShipStation was down?
They stay safely in your stores and marketplaces and import into ShipStation on the next successful sync after recovery. If some orders do not appear, trigger a manual store refresh in ShipStation for each channel and they should pull in.
How this data is measured
StatusBird checks ShipStation's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the ShipStation reliability page and current status on the ShipStation status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors ShipStation and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.