Is SendGrid down?
Updated Oct 08, 2026 10:28 UTC. StatusBird re-checks SendGrid's status page every 2 minutes.
- Current state
- Degraded
- Changed
- Aug 26, 2026 01:47 UTC
- Held for
- 43 days 8 hours
SendGrid is currently reporting degraded performance as of Oct 08, 2026 10:28 UTC; some users may see slow responses or partial failures. StatusBird reads SendGrid's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when SendGrid goes down
Free email alert. No account required.
SendGrid uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical SendGrid incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 55,483 independent checks. Full history: SendGrid reliability report.
SendGrid's 90-day uptime of 100.00% is above the Marketing category average of 99.99% across the 10 services StatusBird monitors in that category.
SendGrid risk in the next 24 hours
StatusBird's stack risk model puts the chance of any SendGrid degradation in the next 24 hours at 6% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often SendGrid has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- reports minor issues near-continuously (non-operational 100% of the last 30 days); degraded is its normal state
- no major outages in the last 180 days
Scored Oct 08, 2026 10:26 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when SendGrid has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.sendgrid.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when SendGrid enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- SendGrid's own status page. status.sendgrid.com offers the subscription options on status.sendgrid.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when SendGrid confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About SendGrid
Transactional and marketing email delivery service. SendGrid outages prevent order confirmations, shipping notifications, and marketing emails from reaching customers.
StatusBird monitors SendGrid every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
SendGrid last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Aug 26, 2026 01:47 | Ongoing | 43 days 8 hours so far | degraded |
| Jul 24, 2026 02:08 | Jul 24, 2026 19:34 | 17 hours 26 minutes | degraded |
| Jul 11, 2026 18:20 | Jul 11, 2026 20:37 | 2 hours 16 minutes | degraded |
3 episodes in total over the last 90 days, 0 of them major or critical.
What to do when SendGrid is down
First, confirm it is actually SendGrid and not your store. Then contain the damage and communicate. Here is exactly how to do that during a SendGrid outage, plus what usually breaks and how long incidents tend to last.
How do I confirm SendGrid is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live SendGrid status page, which is based on independent checks every 2 minutes. Second, SendGrid's own status page at status.sendgrid.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a SendGrid outage look like?
- Customers report missing order confirmations and password reset emails
- SendGrid API calls return errors or time out in application logs
- The SendGrid dashboard activity feed shows no recent processed mail
- Emails show as processed or deferred but never reach inboxes
- Open, click, and bounce webhook events stop arriving
What breaks in your store
When SendGrid goes down, transactional email silently stops: customers place orders but never receive confirmations, password reset emails never arrive so customers cannot log in, and shipping notifications stall. Depending on the incident, API calls may be rejected outright (mail is never accepted) or accepted but queued with long delivery delays, and those two modes need different responses. Marketing sends scheduled through SendGrid also stall, and event webhooks stop updating your engagement data. The result customers see is a store that appears to have ignored them.
For context, SendGrid has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check status.sendgrid.com to determine whether mail is being rejected or accepted-but-delayed, since that dictates whether you must resend.
- Fail over transactional email to a backup provider such as Postmark, Mailgun, or Amazon SES if you have one configured.
- Log every email your app fails to hand off so you can replay order confirmations and resets after recovery.
- Handle urgent password resets and order questions manually through support while email is down.
- Post a banner or order-confirmation-page note telling customers email confirmations are delayed but orders went through.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Customers say they never got their order confirmation. Did their orders actually go through?
Almost certainly yes. SendGrid only delivers the email; the order itself was created in your store before the confirmation send was attempted. Check your store's order list to confirm, tell worried customers their order is safe, and resend confirmations once email delivery recovers.
Do I need to resend all the emails from the outage window?
It depends on the failure mode. If SendGrid accepted the messages but delivery was delayed, they will usually flush through on their own and resending causes duplicates. If your API calls were rejected, those emails were never queued and you must replay them from your own logs. The status page and your application error logs together tell you which case you are in.
After the outage
Once SendGrid recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid SendGrid plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks SendGrid's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the SendGrid reliability page and current status on the SendGrid status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live SendGrid status it applies to.
SendGrid status FAQ
Is SendGrid down right now?
Yes. SendGrid is reporting a degraded state in StatusBird's independent monitoring. That state began Aug 26, 2026 at 01:47 UTC and has lasted 43 days 8 hours. Last checked Oct 08, 2026 at 10:28 UTC.
How often does SendGrid go down?
StatusBird recorded zero major or critical SendGrid incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do SendGrid outages usually last?
StatusBird measured no major or critical SendGrid outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 9 hours 51 minutes.
What is the chance SendGrid has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any SendGrid degradation in the next 24 hours at 6% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often SendGrid has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when SendGrid goes down?
Confirm the outage is on SendGrid's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a SendGrid outage is on this page, under 'What to do when SendGrid is down'.
How do I get notified when SendGrid goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to SendGrid's own status page at status.sendgrid.com.
What should I do when SendGrid goes down? The full playbook is on this page.
Related services
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SendGrid guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/sendgrid, accessed October 08, 2026. See the methodology for how these numbers are measured.
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