Is Tidio down?
Updated Oct 08, 2026 16:38 UTC. StatusBird re-checks Tidio's status page every 2 minutes.
- Current state
- Operational
- Changed
- Jul 10, 2026 16:14 UTC
- Held for
- 90 days
Tidio is currently operational as of Oct 08, 2026 16:38 UTC, with no outage reported on its official status page. StatusBird reads Tidio's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Tidio goes down
Free email alert. No account required.
Tidio uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Tidio incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,148 independent checks. Full history: Tidio reliability report.
Tidio's 90-day uptime of 100.00% is in line with the Customer Support category average of 100.00% across the 4 services StatusBird monitors in that category.
Tidio risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Tidio degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 8% (elevated). It is scored every 10 minutes from four inputs: how often Tidio has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 7 degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
- runs on cloudflare, which is in a major incident now; downstream services misbehave about twice as often in the following hour
Scored Oct 08, 2026 16:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Tidio has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.tidio.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Tidio enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Tidio's own status page. status.tidio.com offers the subscription options on status.tidio.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Tidio confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Tidio
Live chat and chatbot platform for e-commerce stores. Tidio downtime removes live chat from your store, leaving customers without real-time support.
StatusBird monitors Tidio every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Tidio last five incidents
StatusBird recorded zero non-operational Tidio readings in the last 90 days, across 64,148 checks every 2 minutes.
What to do when Tidio is down
When Tidio goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Tidio specifically.
How do I confirm Tidio is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Tidio status page, which is based on independent checks every 2 minutes. Second, Tidio's own status page at status.tidio.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Tidio outage look like?
- Chat bubble missing from the storefront or stuck on a loading spinner
- Visitor messages send but never receive a reply from bots or agents
- Tidio dashboard will not log in or shows an endless loading state
- Chatbot flows and Lyro AI responses stop triggering
- Mobile app push notifications for new chats stop arriving
What breaks in your store
When Tidio goes down, the chat widget on your storefront either disappears or loads but never connects, so shoppers with pre-sale questions get silence at the exact moment they were about to buy. Automated flows such as abandoned cart messages, welcome greetings, and Lyro AI answers stop firing. Agents get logged out of the Tidio panel or see conversations fail to load, and incoming messages may queue up unanswered. Because the widget is a third-party script, a badly failing embed can also slow down page loads on your store.
For context, Tidio has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Add a visible notice on your site pointing shoppers to email or phone support.
- Update the chat widget offline message if the Tidio panel is still partially reachable.
- Monitor your support email inbox directly since email channels may still deliver.
- Temporarily remove or comment out the Tidio script tag if it is slowing page loads.
- Keep a list of missed conversation topics so agents can follow up once service returns.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Will I lose chat messages that visitors sent while Tidio was down?
Messages sent while the widget could not connect are usually lost because they never reached Tidio's servers. Conversations already stored in your inbox before the outage are preserved. After recovery, check the visitor list for partial conversations and follow up by email where you captured an address.
Does a Tidio outage break my store checkout?
No. Tidio is an embedded widget, so your product pages, cart, and checkout keep working. The main cost is lost conversions from shoppers who had a blocking question and left instead of buying.
After the outage
Once Tidio recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Tidio plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Tidio's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Tidio reliability page and current status on the Tidio status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Tidio status it applies to.
Tidio status FAQ
Is Tidio down right now?
No. Tidio is operational in StatusBird's independent monitoring. That state began Jul 10, 2026 at 16:14 UTC and has lasted 90 days. Last checked Oct 08, 2026 at 16:38 UTC.
How often does Tidio go down?
StatusBird recorded zero major or critical Tidio incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
What is the chance Tidio has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Tidio degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 8% (elevated). It is scored every 10 minutes from four inputs: how often Tidio has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Tidio goes down?
Confirm the outage is on Tidio's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Tidio outage is on this page, under 'What to do when Tidio is down'.
How do I get notified when Tidio goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Tidio's own status page at status.tidio.com.
What should I do when Tidio goes down? The full playbook is on this page.
Related services
Tidio guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/tidio, accessed October 08, 2026. See the methodology for how these numbers are measured.
Get alerted when Tidio goes down
StatusBird monitors Tidio and 83 other services your store depends on. Alerts by SMS, email, Slack, Teams or Discord on Pro.
Get started free