The short answer: tidio has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Below is the data behind that answer and how Tidio compares to its peers.
What is Tidio?
Tidio is a customer service platform that combines live chat, an AI chatbot called Lyro, email inbox management, and automated conversation flows. Online stores embed the Tidio chat widget on their storefront to answer pre-sale questions, recover abandoning visitors with proactive messages, and handle support tickets from one shared inbox. It integrates with Shopify, WooCommerce, and other platforms so agents can see order details inside conversations.
Tidio uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,458 |
Among the 4 customer support services StatusBird monitors, Tidio ranks number 2 for 90-day availability. See the full ranking of customer support tools by reliability.
What happens to your store when Tidio goes down?
When Tidio goes down, the chat widget on your storefront either disappears or loads but never connects, so shoppers with pre-sale questions get silence at the exact moment they were about to buy. Automated flows such as abandoned cart messages, welcome greetings, and Lyro AI answers stop firing. Agents get logged out of the Tidio panel or see conversations fail to load, and incoming messages may queue up unanswered. Because the widget is a third-party script, a badly failing embed can also slow down page loads on your store.
Typical symptoms during a Tidio outage:
- Chat bubble missing from the storefront or stuck on a loading spinner
- Visitor messages send but never receive a reply from bots or agents
- Tidio dashboard will not log in or shows an endless loading state
- Chatbot flows and Lyro AI responses stop triggering
- Mobile app push notifications for new chats stop arriving
If you are in the middle of an incident right now, see what to do when Tidio goes down for a step-by-step playbook.
Frequently asked questions
Will I lose chat messages that visitors sent while Tidio was down?
Messages sent while the widget could not connect are usually lost because they never reached Tidio's servers. Conversations already stored in your inbox before the outage are preserved. After recovery, check the visitor list for partial conversations and follow up by email where you captured an address.
Does a Tidio outage break my store checkout?
No. Tidio is an embedded widget, so your product pages, cart, and checkout keep working. The main cost is lost conversions from shoppers who had a blocking question and left instead of buying.
How this data is measured
StatusBird checks Tidio's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Tidio reliability page and current status on the Tidio status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Tidio and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.