Is Trustpilot down?
Updated Oct 08, 2026 16:38 UTC. StatusBird re-checks Trustpilot's status page every 2 minutes.
- Current state
- Operational
- Changed
- Sep 17, 2026 10:49 UTC
- Held for
- 21 days 5 hours
Trustpilot is currently operational as of Oct 08, 2026 16:38 UTC, with no outage reported on its official status page. StatusBird reads Trustpilot's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Trustpilot goes down
Free email alert. No account required.
Trustpilot uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Trustpilot incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,281 independent checks. Full history: Trustpilot reliability report.
Trustpilot's 90-day uptime of 100.00% is in line with the Reviews category average of 100.00% across the 5 services StatusBird monitors in that category.
Trustpilot risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Trustpilot degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Trustpilot has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 3 degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
Scored Oct 08, 2026 16:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Trustpilot has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.trustpilot.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Trustpilot enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Trustpilot's own status page. status.trustpilot.com offers the subscription options on status.trustpilot.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Trustpilot confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Trustpilot
Business review platform used to build customer trust. Trustpilot outages affect review collection and the trust widgets displayed on your site.
StatusBird monitors Trustpilot every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Trustpilot last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Sep 16, 2026 12:47 | Sep 17, 2026 10:49 | 22 hours 2 minutes | degraded |
1 episode in total over the last 90 days, 0 of them major or critical.
What to do when Trustpilot is down
When Trustpilot goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Trustpilot specifically.
How do I confirm Trustpilot is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Trustpilot status page, which is based on independent checks every 2 minutes. Second, Trustpilot's own status page at status.trustpilot.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Trustpilot outage look like?
- TrustBox review widgets showing blank, broken, or endlessly loading on your site
- Trustpilot business dashboard unreachable or erroring on login
- Review invitation emails not going out for recent orders
- Your public Trustpilot profile page failing to load
- API errors from any integration that pulls Trustpilot review data
What breaks in your store
When Trustpilot goes down, embedded TrustBox widgets on your store can fail to render, leaving empty spaces or broken sections where your star ratings and review carousels normally build buyer confidence. Automated review invitation emails may not send for orders placed during the outage, and the business dashboard becomes unavailable so you cannot respond to new reviews. Your public Trustpilot profile page may also be unreachable, which matters if you link to it from ads or emails.
For context, Trustpilot has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check that failing TrustBox embeds degrade gracefully and hide rather than break your page layout.
- Queue review invitations manually or via your platform integration to send after recovery.
- Temporarily rely on on-site reviews from your platform or another review app if you have one.
- Remove Trustpilot profile links from active email sends until the page loads again.
- Draft responses to recent reviews offline so you can post them when the dashboard returns.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Will my existing Trustpilot reviews disappear because of an outage?
No. Reviews are stored on Trustpilot's servers and an outage only affects availability, not the underlying data. Your profile, rating, and review history return intact once service is restored.
Do broken Trustpilot widgets hurt my conversion rate?
They can, since review widgets exist precisely to reassure hesitant buyers, and a blank or broken block near the buy button removes that social proof. Most TrustBox embeds fail quietly, but it is worth checking key pages to confirm nothing looks visibly broken.
After the outage
Once Trustpilot recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Trustpilot plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Trustpilot's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Trustpilot reliability page and current status on the Trustpilot status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Trustpilot status it applies to.
Trustpilot status FAQ
Is Trustpilot down right now?
No. Trustpilot is operational in StatusBird's independent monitoring. That state began Sep 17, 2026 at 10:49 UTC and has lasted 21 days 5 hours. Last checked Oct 08, 2026 at 16:38 UTC.
How often does Trustpilot go down?
StatusBird recorded zero major or critical Trustpilot incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do Trustpilot outages usually last?
StatusBird measured no major or critical Trustpilot outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 22 hours 2 minutes.
What is the chance Trustpilot has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Trustpilot degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Trustpilot has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Trustpilot goes down?
Confirm the outage is on Trustpilot's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Trustpilot outage is on this page, under 'What to do when Trustpilot is down'.
How do I get notified when Trustpilot goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Trustpilot's own status page at status.trustpilot.com.
What should I do when Trustpilot goes down? The full playbook is on this page.
Related services
Trustpilot guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/trustpilot, accessed October 08, 2026. See the methodology for how these numbers are measured.
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