The short answer: trustpilot has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Below is the data behind that answer and how Trustpilot compares to its peers.
What is Trustpilot?
Trustpilot is an open review platform where consumers rate businesses, widely used by online stores to collect and display customer reviews. Merchants use its Business tools to send automated review invitations after purchase, respond to reviews, and embed TrustBox widgets showing their star rating on product pages, homepages, and in Google Seller Ratings via review syndication.
Trustpilot uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,495 |
Among the 5 reviews services StatusBird monitors, Trustpilot ranks number 4 for 90-day availability. See the full ranking of reviews tools by reliability.
What happens to your store when Trustpilot goes down?
When Trustpilot goes down, embedded TrustBox widgets on your store can fail to render, leaving empty spaces or broken sections where your star ratings and review carousels normally build buyer confidence. Automated review invitation emails may not send for orders placed during the outage, and the business dashboard becomes unavailable so you cannot respond to new reviews. Your public Trustpilot profile page may also be unreachable, which matters if you link to it from ads or emails.
Typical symptoms during a Trustpilot outage:
- TrustBox review widgets showing blank, broken, or endlessly loading on your site
- Trustpilot business dashboard unreachable or erroring on login
- Review invitation emails not going out for recent orders
- Your public Trustpilot profile page failing to load
- API errors from any integration that pulls Trustpilot review data
If you are in the middle of an incident right now, see what to do when Trustpilot goes down for a step-by-step playbook.
Frequently asked questions
Will my existing Trustpilot reviews disappear because of an outage?
No. Reviews are stored on Trustpilot's servers and an outage only affects availability, not the underlying data. Your profile, rating, and review history return intact once service is restored.
Do broken Trustpilot widgets hurt my conversion rate?
They can, since review widgets exist precisely to reassure hesitant buyers, and a blank or broken block near the buy button removes that social proof. Most TrustBox embeds fail quietly, but it is worth checking key pages to confirm nothing looks visibly broken.
How this data is measured
StatusBird checks Trustpilot's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Trustpilot reliability page and current status on the Trustpilot status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Trustpilot and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.