First, confirm it is actually Omnisend and not your store. Then contain the damage and communicate. Here is exactly how to do that during a Omnisend outage, plus what usually breaks and how long incidents tend to last.
How do I confirm Omnisend is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Omnisend status page, which is based on independent checks every 2 minutes. Second, Omnisend's own status page at status.omnisend.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Omnisend outage look like?
- The Omnisend dashboard is unreachable or shows loading errors
- A scheduled campaign shows as stuck in sending or never leaves draft
- Abandoned cart and welcome flow sends stop appearing in reports
- Signup popups and forms stop rendering on the storefront
- New store orders and contacts stop syncing into Omnisend
What breaks in your store
When Omnisend goes down, scheduled campaigns may not send and automation flows stall, so abandoned cart emails and texts that normally recover revenue quietly stop firing. Signup popups and embedded forms served by Omnisend scripts can fail to appear, so list growth pauses. Order and contact syncing from the store can also fall behind, which means segments and triggers work from stale data once sending resumes. Your storefront and checkout are unaffected.
For context, StatusBird's independent monitoring recorded 2 major Omnisend incidents in the last 90 days, with an average duration of 2 minutes. Details are on the Omnisend reliability page.
What to do during the outage
- Check status.omnisend.com to confirm the outage and its scope before rescheduling anything.
- Delay time-sensitive campaign sends rather than retrying repeatedly, which can cause duplicate sends after recovery.
- Watch for duplicate emails once service resumes and pause flows briefly if customers report doubles.
- Export any urgent one-off announcement and send it through a backup channel like your transactional email provider.
- Verify after recovery that automation flows re-enter contacts correctly and that order sync has caught up.
Frequently asked questions
My abandoned cart emails stopped sending. Am I losing that revenue permanently?
Partially. Carts abandoned during the outage may miss their trigger window, and Omnisend does not always retroactively fire missed automation sends. Once service resumes, consider a one-off campaign to recent non-purchasers to recapture some of that revenue.
I scheduled a big promo email and Omnisend went down. Will it send twice when it recovers?
Usually queued campaigns send once after recovery, but duplicates can happen if you manually retried the send. Do not re-click send during the outage; instead wait for the status page to clear, then check the campaign's sent count against your list size before taking further action.
After the outage
Once Omnisend recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Omnisend plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Omnisend's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Omnisend reliability page and current status on the Omnisend status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Omnisend and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.