Is Loox down?
Updated Oct 08, 2026 11:24 UTC. StatusBird re-checks Loox's status page every 2 minutes.
- Current state
- Operational
- Changed
- Jul 10, 2026 10:30 UTC
- Held for
- 90 days
Loox is currently operational as of Oct 08, 2026 11:24 UTC, with no outage reported on its official status page. StatusBird reads Loox's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Loox goes down
Free email alert. No account required.
Loox uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Loox incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,654 independent checks. Full history: Loox reliability report.
Loox's 90-day uptime of 100.00% is in line with the Reviews category average of 100.00% across the 5 services StatusBird monitors in that category.
Loox risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Loox degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 8% (elevated). It is scored every 10 minutes from four inputs: how often Loox has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 1 degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
- runs on cloudflare, which is in a major incident now; downstream services misbehave about twice as often in the following hour
Scored Oct 08, 2026 11:16 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Loox has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and loox.app as of October 08, 2026.
- Free email alert on this page. The form above emails you when Loox enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Loox's own status page. loox.app offers the subscription options on loox.app, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Loox confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Loox
Photo review app for Shopify stores. Loox outages prevent photo review requests from sending and break review display on your product pages.
StatusBird monitors Loox every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Loox last five incidents
StatusBird recorded zero non-operational Loox readings in the last 90 days, across 64,654 checks every 2 minutes.
What to do when Loox is down
First, confirm it is actually Loox and not your store. Then contain the damage and communicate. Here is exactly how to do that during a Loox outage, plus what usually breaks and how long incidents tend to last.
How do I confirm Loox is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Loox status page, which is based on independent checks every 2 minutes. Second, Loox's own status page at loox.app/. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Loox outage look like?
- Photo review galleries and star ratings missing from product pages
- Blank sections or spinners where Loox widgets normally render
- Loox admin dashboard not loading inside Shopify
- Customers reporting broken review submission links from email
- Referral links or review discount codes failing
What breaks in your store
During a Loox outage, its storefront widgets stop rendering, so product pages lose their star ratings and photo review galleries, stripping visual social proof at the moment shoppers are deciding to buy. Review request emails may be delayed and customers clicking review submission links can hit errors, losing some photo reviews that shoppers would only submit once. Referral links and discount rewards tied to Loox can also fail.
For context, Loox has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check whether the widget gap is store-wide before touching your theme; a global disappearance points to Loox, not your code.
- Leave your theme alone during the outage since widgets restore themselves when Loox recovers.
- Tell customers who report broken review links to hold their photos and resubmit in a day.
- Honor any review-for-discount promise manually by sending a code from Shopify if the automated reward failed.
- After recovery, verify ratings render on your best sellers and confirm the review email queue caught up.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Did I lose my Loox reviews and customer photos during the outage?
No. Reviews and photos live on Loox's servers, and the outage only prevents your storefront from fetching and displaying them. Everything reappears automatically once the service is restored.
Will conversions drop while Loox widgets are missing?
Possibly, since photo reviews are a strong trust signal, and stores that rely on them may see softer conversion during the gap. Most outages are short enough that the effect is minor; for a long outage, adding a line of static social proof to key product pages is a reasonable stopgap.
After the outage
Once Loox recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Loox plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Loox's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Loox reliability page and current status on the Loox status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Loox status it applies to.
Loox status FAQ
Is Loox down right now?
No. Loox is operational in StatusBird's independent monitoring. That state began Jul 10, 2026 at 10:30 UTC and has lasted 90 days. Last checked Oct 08, 2026 at 11:24 UTC.
How often does Loox go down?
StatusBird recorded zero major or critical Loox incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
What is the chance Loox has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Loox degradation in the next 24 hours at 15% (elevated) and the chance of a major or critical outage at 8% (elevated). It is scored every 10 minutes from four inputs: how often Loox has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Loox goes down?
Confirm the outage is on Loox's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Loox outage is on this page, under 'What to do when Loox is down'.
How do I get notified when Loox goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Loox's own status page at loox.app.
What should I do when Loox goes down? The full playbook is on this page.
Related services
Loox guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/loox, accessed October 08, 2026. See the methodology for how these numbers are measured.
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