The short answer: loox has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Below is the data behind that answer and how Loox compares to its peers.
What is Loox?
Loox is a photo and video review app for Shopify stores. It automatically emails customers after delivery asking for a review with a photo, often offering a discount for photo submissions, and displays the results in visual widgets like review galleries, star ratings, and pop-ups, plus referral and upsell features.
Loox uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,605 |
Among the 5 reviews services StatusBird monitors, Loox ranks number 2 for 90-day availability. See the full ranking of reviews tools by reliability.
What happens to your store when Loox goes down?
During a Loox outage, its storefront widgets stop rendering, so product pages lose their star ratings and photo review galleries, stripping visual social proof at the moment shoppers are deciding to buy. Review request emails may be delayed and customers clicking review submission links can hit errors, losing some photo reviews that shoppers would only submit once. Referral links and discount rewards tied to Loox can also fail.
Typical symptoms during a Loox outage:
- Photo review galleries and star ratings missing from product pages
- Blank sections or spinners where Loox widgets normally render
- Loox admin dashboard not loading inside Shopify
- Customers reporting broken review submission links from email
- Referral links or review discount codes failing
If you are in the middle of an incident right now, see what to do when Loox goes down for a step-by-step playbook.
Frequently asked questions
Did I lose my Loox reviews and customer photos during the outage?
No. Reviews and photos live on Loox's servers, and the outage only prevents your storefront from fetching and displaying them. Everything reappears automatically once the service is restored.
Will conversions drop while Loox widgets are missing?
Possibly, since photo reviews are a strong trust signal, and stores that rely on them may see softer conversion during the gap. Most outages are short enough that the effect is minor; for a long outage, adding a line of static social proof to key product pages is a reasonable stopgap.
How this data is measured
StatusBird checks Loox's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Loox reliability page and current status on the Loox status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Loox and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.