When Bold Commerce goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Bold Commerce specifically.
How do I confirm Bold Commerce is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Bold Commerce status page, which is based on independent checks every 2 minutes. Second, Bold Commerce's own status page at status.boldcommerce.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Bold Commerce outage look like?
- Checkout failing or erroring if you use Bold Checkout
- Custom or tiered pricing reverting to default prices on product pages
- Discounts and promotions not applying at checkout
- Upsell and cross-sell offers no longer displaying
- Bold app dashboards inside your store admin failing to load
What breaks in your store
The impact of a Bold Commerce outage depends on which of their apps you run. If you use Bold Checkout, an outage can block customers from completing purchases entirely. If you use pricing or discount apps, products may show wrong prices, customer-specific pricing may disappear, or discounts may fail to apply at checkout. Upsell offers simply stop appearing, which is quieter but still costs revenue. App admin panels also become unreachable so you cannot adjust configurations during the incident.
For context, Bold Commerce has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check status.boldcommerce.com to confirm which Bold services are affected.
- If Bold Checkout is down and you are on Shopify, evaluate temporarily reverting to the native platform checkout.
- Manually create platform-level discount codes to replace Bold-powered promotions that stopped applying.
- Warn wholesale or custom-pricing customers that prices shown may be temporarily incorrect and honor the correct price manually on their orders.
- After recovery, audit orders from the outage window for missing discounts or wrong prices and issue adjustments.
Frequently asked questions
Does a Bold Commerce outage take down my whole store?
Only the features powered by Bold apps. Your storefront and native platform functions keep running; what breaks is whatever you delegated to Bold, which ranges from cosmetic (missing upsells) to critical (a nonfunctional checkout if you use Bold Checkout).
My prices look wrong during the Bold outage. Should I take products down?
Usually no. Note which products show incorrect pricing, honor the correct price on affected orders after the fact, and consider a site banner if the discrepancy is large. Unpublishing products costs more revenue than correcting a handful of orders.
After the outage
Once Bold Commerce recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Bold Commerce plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Bold Commerce's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Bold Commerce reliability page and current status on the Bold Commerce status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Bold Commerce and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.