Shippo had a major outage on September 24, 2026 that lasted about 30 minutes. StatusBird's own monitoring recorded the first non-operational reading at 19:25 UTC and the first clear reading at 19:55 UTC, a measured window of 30 minutes.
StatusBird checks Shippo every 2 minutes from its own infrastructure, so the timeline below is what an independent observer saw rather than what the vendor's status page said afterwards. Every figure on this page comes from those readings.
When did Shippo go down and when did it recover?
| Event | Observation |
|---|---|
| First non-operational reading | 19:25 UTC, September 24, 2026 |
| Worst status observed | major |
| Recovery observed | 19:55 UTC, September 24, 2026 |
| Duration | 30 minutes |
| Non-operational readings | 15 |
Across the window StatusBird recorded 15 non-operational readings (15 major). Readings are taken every 2 minutes, so the true start and end may sit up to 2 minutes either side of the times above. All times are UTC.
How unusual is this for Shippo?
In the last 90 days StatusBird recorded 12 major or critical Shippo incidents, 1354 minutes of combined downtime, and 98.95% availability. That makes this incident shorter than the 112 minute average for Shippo over the same period.
| Date | Started | Duration | Worst status |
|---|---|---|---|
| September 24, 2026 | 08:52 UTC | 8 minutes | major |
| September 17, 2026 | 04:49 UTC | 12 minutes | major |
| August 13, 2026 | 18:08 UTC | 46 minutes | major |
| August 13, 2026 | 12:52 UTC | 198 minutes | major |
| August 9, 2026 | 05:16 UTC | 40 minutes | major |
| August 7, 2026 | 14:18 UTC | 248 minutes | major |
Each of those windows was measured the same way as the one above, from the first non-operational reading to the first reading that cleared it. The full record, including the reliability grade, is on the Shippo reliability page.
What does a Shippo outage affect?
For online stores using Shippo, label creation, rate quotes, and tracking updates stall, delaying fulfillment and triggering where-is-my-order tickets. The size of the loss depends on when the window landed: 30 minutes across a weekday peak is a different number from the same window overnight, which is why the start time above matters more than the duration alone.
What should a store do when Shippo goes down?
The response that matters happens in the first few minutes, before the vendor has posted anything on its own status page. In order:
- Stop label generation retries. Repeated failed calls usually queue up and then fire duplicates all at once on recovery.
- Tell support to quote a fulfillment delay rather than a tracking number, and give them the recovery time when you have it.
- Hold any batch-fulfillment job until the provider is stable, so a half-finished batch does not leave orders marked shipped with no label.
- After recovery, re-run the failed labels before the day's carrier pickup cutoff.
- Confirm the problem is the vendor and not your own integration, by checking whether the failure affects every request or only yours.
- Tell your support team what is happening and what to say, before the tickets arrive rather than after.
- Pause any automated job that retries against the failing service, so a backlog does not fire twice on recovery.
- Write down the start time. Most vendor SLA credit claims require the window, and reconstructing it later from memory rarely works.
The longer version, with the checks specific to this service, is in what to do when Shippo goes down.
Knowing before your customers do
StatusBird detected this incident automatically and alerted affected store owners by SMS, email, and Slack within minutes of the first non-operational reading. It monitors Shippo alongside the other third-party services online stores depend on, and paid plans watch your own storefront as well. Start monitoring free.
Frequently asked questions
How long was the Shippo outage on September 24, 2026?
About 30 minutes. StatusBird observed the first non-operational reading at 19:25 UTC and the first clear reading at 19:55 UTC, for a measured window of 30 minutes.
How bad did it get?
The worst status observed during the window was major. StatusBird normalizes every vendor status page onto the same four levels, operational, degraded, major and critical, so that severity means the same thing across services.
How often does Shippo go down?
In the last 90 days StatusBird recorded 12 major or critical Shippo incidents and 98.95% availability, with the average incident running 112 minutes. The current figure is always on the Shippo reliability page.
Was my store affected?
If your store calls Shippo during checkout or fulfillment, requests made between 19:25 UTC and 19:55 UTC on September 24, 2026 are the ones to check. Orders created in that window without a matching downstream record are the usual casualty.
Where does this data come from?
StatusBird checks Shippo every 2 minutes from its own infrastructure and records each reading. These figures are those readings, not a restatement of the vendor's own incident report. The method is documented at statusbird.io/methodology, and live status is at statusbird.io/status/shippo.