BigCommerce has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Numbers alone do not tell you whether to worry, so this post also covers what actually breaks when BigCommerce has problems and how to get warned early.
What is BigCommerce?
BigCommerce is a hosted e-commerce platform, an alternative to Shopify, that provides the storefront, catalog, cart, checkout, and admin for online stores, plus APIs used for headless builds. Merchants run their entire store on it, so the platform is responsible for serving product pages, processing checkouts, and recording orders.
BigCommerce uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,556 |
Among the 7 e-commerce platform services StatusBird monitors, BigCommerce currently holds the top reliability position for the 90-day window. See the full ranking of e-commerce platform tools by reliability.
What happens to your store when BigCommerce goes down?
A BigCommerce outage is as close to a total store outage as it gets: depending on the incident, storefronts fail to load, carts and checkout error out, or the control panel becomes unavailable so you cannot manage orders. If checkout is affected, revenue stops entirely for the duration. API incidents break headless storefronts and connected apps like fulfillment or ERP syncs even when the hosted storefront looks fine. Partial incidents are common, for example admin down while storefronts keep selling.
Typical symptoms during a BigCommerce outage:
- Storefront pages returning errors, blank pages, or timing out
- Customers unable to add to cart or complete checkout
- Control panel login failing or admin pages erroring
- Connected apps reporting BigCommerce API errors or failed syncs
- Orders and traffic flatlining in analytics
If you are in the middle of an incident right now, see what to do when BigCommerce goes down for a step-by-step playbook.
Frequently asked questions
Is there anything I can do to bring my store back up during a BigCommerce outage?
No, because BigCommerce hosts everything, recovery is entirely in their hands. Your job during the incident is damage control: pause ad spend, communicate with customers on channels you still control, and keep an eye on the status page for updates.
Did I lose orders that customers tried to place during the outage?
Orders that failed at checkout were never created, so those sales are lost unless the customer returns; orders completed before the incident are safe in the platform. After recovery, check for any orders stuck in odd states around the outage boundary and confirm payments matched.
How this data is measured
StatusBird checks BigCommerce's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the BigCommerce reliability page and current status on the BigCommerce status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors BigCommerce and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.