First, confirm it is actually Stamped and not your store. Then contain the damage and communicate. Here is exactly how to do that during a Stamped outage, plus what usually breaks and how long incidents tend to last.
How do I confirm Stamped is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Stamped status page, which is based on independent checks every 2 minutes. Second, Stamped's own status page at stamped.io/. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Stamped outage look like?
- Star ratings and review sections missing or blank on product pages
- Review widgets showing loading spinners that never resolve
- Product pages loading slower while the review script times out
- Review request emails not going out after recent orders
- Stamped admin dashboard unreachable or not loading review data
What breaks in your store
When Stamped is down, review widgets on product pages fail to load, so star ratings, review counts, and customer photos disappear from your storefront, weakening social proof exactly where buying decisions happen. Post-purchase review request emails stop sending, and loyalty features stop working for merchants using Stamped's rewards product. The store itself keeps functioning; a well-built widget fails silently, but a badly hanging script can slow product page loads.
For context, Stamped has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Verify checkout and product pages otherwise work, since the widget failing does not block purchases.
- If the widget visibly hangs and slows pages, temporarily disable the Stamped app embed in your theme.
- Keep any hardcoded testimonials or press quotes visible so product pages retain some social proof.
- Delay review-focused campaigns or ads that link to review sections until the widgets render again.
- After recovery, confirm review request emails resume and manually trigger requests for orders from the gap.
Frequently asked questions
Are my collected reviews gone now that they disappeared from my product pages?
No. The reviews live in Stamped's database and the widgets simply cannot fetch them during the outage. Once Stamped recovers, ratings and reviews reappear automatically with no action needed on your side.
Does a Stamped outage affect my ability to take orders?
No. Stamped only powers the review and loyalty layer of your storefront. Cart and checkout run on your store platform and are unaffected, so the impact is missing social proof and paused review emails, not lost transactional capability.
After the outage
Once Stamped recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Stamped plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Stamped's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Stamped reliability page and current status on the Stamped status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Stamped and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.