Yotpo has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Yotpo?
Yotpo is an e-commerce marketing platform best known for product reviews and user-generated content, with additional products for loyalty and referrals, SMS and email marketing, and subscriptions. Stores use Yotpo widgets to collect and display reviews and star ratings on product pages, run points-based loyalty programs, and send review request emails after delivery.
Yotpo uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,506 |
Among the 5 reviews services StatusBird monitors, Yotpo ranks number 5 for 90-day availability. See the full ranking of reviews tools by reliability.
What happens to your store when Yotpo goes down?
When Yotpo goes down, review widgets and star ratings on product pages can fail to load, stripping social proof from the pages where buying decisions happen. Loyalty widgets may not show point balances or let customers redeem rewards, and redemption-based discount codes may fail at checkout. Review request emails and SMS campaigns can be delayed, and the Yotpo admin becomes unavailable for moderating reviews or managing campaigns. Rich snippet star ratings in Google results are generally unaffected short-term since they are crawled, not live.
Typical symptoms during a Yotpo outage:
- Review widgets and star ratings blank or stuck loading on product pages
- Loyalty widget not displaying points or rewards redemption failing
- Yotpo admin dashboard unreachable or erroring
- Review request emails or SMS sends delayed or not going out
- Yotpo API errors in any custom integration pulling reviews
If you are in the middle of an incident right now, see what to do when Yotpo goes down for a step-by-step playbook.
Frequently asked questions
Are my collected reviews gone if the Yotpo widget stops showing them?
No. Reviews live in Yotpo's database and the widget simply cannot fetch them during the outage. They reappear automatically when service is restored, with no re-import needed on your side.
Will an outage affect my star ratings in Google search results?
Not immediately. Google shows review snippets from structured data it previously crawled, so short outages do not change search listings. Only a long-lasting failure that leaves rating markup missing across many crawls could eventually affect them.
How this data is measured
StatusBird checks Yotpo's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Yotpo reliability page and current status on the Yotpo status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Yotpo and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.