ShipMonk is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.99% availability with 1 major incident totaling 12 minutes of downtime in the last 90 days.
Numbers alone do not tell you whether to worry, so this post also covers what actually breaks when ShipMonk has problems and how to get warned early.
What is ShipMonk?
ShipMonk is a third-party logistics (3PL) company that provides outsourced fulfillment for e-commerce, subscription box, and crowdfunding merchants. Stores connect ShipMonk to platforms like Shopify, Amazon, and eBay so orders route automatically to ShipMonk's fulfillment centers, which pick, pack, and ship them. Merchants use ShipMonk's software to track inventory, orders, and returns across those centers.
ShipMonk uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.99% |
| Reliability grade | A+ |
| Major incidents | 1 |
| Total major-outage downtime | 12 minutes |
| Average incident duration | 12 minutes |
| Most recent major incident | June 18, 2026 |
| Checks in window | 61,443 |
Among the 3 fulfillment services StatusBird monitors, ShipMonk ranks number 3 for 90-day availability.
What happens to your store when ShipMonk goes down?
During a ShipMonk platform outage, new orders stop flowing from your store to the fulfillment center, so anything sold during the outage sits unprocessed. Tracking numbers and fulfillment confirmations stop posting back to your store, delaying customer shipping emails. Inventory sync freezes, so your storefront can oversell items ShipMonk has already run out of. Orders already picked and handed to carriers are unaffected.
Typical symptoms during a ShipMonk outage:
- ShipMonk dashboard unreachable or erroring on login
- New orders missing from the ShipMonk order queue
- Store orders stuck in unfulfilled status beyond the normal SLA
- No tracking numbers posting back to your store or customers
- Stock levels not updating after sales
If you are in the middle of an incident right now, see what to do when ShipMonk goes down for a step-by-step playbook.
Frequently asked questions
Will ShipMonk still ship my orders today if their software is down?
Orders that already reached the warehouse floor before the outage are usually picked and shipped, since fulfillment center staff can keep working from batches already released. Orders placed during the outage will not reach the warehouse until sync is restored, so same-day shipment for those is unlikely.
Do I need to re-enter orders that were placed during the outage?
Usually not. The store integration queues orders and syncs them once ShipMonk is back online. Rather than re-entering anything immediately, wait for recovery, then compare your store's order list to ShipMonk's and manually push only the specific orders that failed to sync.
How this data is measured
StatusBird checks ShipMonk's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the ShipMonk reliability page and current status on the ShipMonk status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors ShipMonk and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.