Returnly has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Returnly?
Returnly is a returns management platform that gave shoppers self-service returns and exchanges, best known for issuing instant store credit so customers could reorder before their return arrived back. It was acquired by Affirm, and its merchant business was later transitioned toward Loop Returns, so some merchants still run legacy Returnly-powered return portals and integrations. Stores used it to power a branded returns page, generate prepaid labels, and manage return authorizations.
Returnly uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,605 |
Among the 3 returns management services StatusBird monitors, Returnly ranks number 3 for 90-day availability. See the full ranking of returns management tools by reliability.
What happens to your store when Returnly goes down?
When a Returnly-powered returns portal goes down, customers cannot start returns, generate prepaid shipping labels, or check return status, and instant store credit issuance stops. That pushes every return into your support inbox and stalls exchanges, which can turn saveable exchange revenue into refund requests. Packages already in transit back to you are unaffected, but return processing and credit issuance on arrival can back up until the platform recovers.
Typical symptoms during a Returnly outage:
- The branded returns portal fails to load or errors on return creation
- Customers cannot generate or download prepaid return labels
- Instant store credit fails to issue at return initiation
- Return status pages show stale or missing information
- Support tickets about starting returns spike suddenly
If you are in the middle of an incident right now, see what to do when Returnly goes down for a step-by-step playbook.
Frequently asked questions
My returns portal is down. Do customers lose their return window?
Only if you enforce it rigidly. The fair move is to extend deadlines for anyone affected and to say so publicly on your returns page. Return-window disputes during a documented outage are chargebacks and bad reviews waiting to happen.
Can I still do exchanges while Returnly is down?
Yes, manually. Take the exchange request by email, issue store credit or place the replacement order directly in your platform, and send a prepaid return label from your carrier account. It is slower than self-service but preserves the exchange revenue that would otherwise become a refund.
How this data is measured
StatusBird checks Returnly's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Returnly reliability page and current status on the Returnly status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Returnly and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.