Is Returnly down?
Updated Oct 08, 2026 16:36 UTC. StatusBird re-checks Returnly's status page every 2 minutes.
- Current state
- Operational
- Changed
- Jul 10, 2026 16:38 UTC
- Held for
- 89 days 23 hours
Returnly is currently operational as of Oct 08, 2026 16:36 UTC, with no outage reported on its official status page. StatusBird reads Returnly's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Returnly goes down
Free email alert. No account required.
Returnly uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Returnly incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,659 independent checks. Full history: Returnly reliability report.
Returnly's 90-day uptime of 100.00% is in line with the Returns category average of 100.00% across the 3 services StatusBird monitors in that category.
Returnly risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Returnly degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Returnly has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- no degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
Scored Oct 08, 2026 16:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Returnly has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and www.affirm.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Returnly enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Returnly's own status page. www.affirm.com offers the subscription options on www.affirm.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Returnly confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Returnly
Returns and exchanges platform for e-commerce. Returnly downtime prevents customers from processing returns and negatively impacts your post-purchase experience.
StatusBird monitors Returnly every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Returnly last five incidents
StatusBird recorded zero non-operational Returnly readings in the last 90 days, across 64,659 checks every 2 minutes.
What to do when Returnly is down
When Returnly goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Returnly specifically.
How do I confirm Returnly is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Returnly status page, which is based on independent checks every 2 minutes. Second, Returnly's own status page at www.affirm.com/. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Returnly outage look like?
- The branded returns portal fails to load or errors on return creation
- Customers cannot generate or download prepaid return labels
- Instant store credit fails to issue at return initiation
- Return status pages show stale or missing information
- Support tickets about starting returns spike suddenly
What breaks in your store
When a Returnly-powered returns portal goes down, customers cannot start returns, generate prepaid shipping labels, or check return status, and instant store credit issuance stops. That pushes every return into your support inbox and stalls exchanges, which can turn saveable exchange revenue into refund requests. Packages already in transit back to you are unaffected, but return processing and credit issuance on arrival can back up until the platform recovers.
For context, Returnly has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Process urgent returns manually: authorize by email and send a prepaid label from your carrier or shipping software account.
- Issue store credit or gift cards directly from your commerce platform for exchange-minded customers.
- Post a notice on your returns page explaining the portal is temporarily down and giving a support contact.
- Extend return windows for customers who could not initiate a return during the outage.
- If you are on a legacy Returnly setup, use the outage as a prompt to evaluate migrating to an actively supported returns platform.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
My returns portal is down. Do customers lose their return window?
Only if you enforce it rigidly. The fair move is to extend deadlines for anyone affected and to say so publicly on your returns page. Return-window disputes during a documented outage are chargebacks and bad reviews waiting to happen.
Can I still do exchanges while Returnly is down?
Yes, manually. Take the exchange request by email, issue store credit or place the replacement order directly in your platform, and send a prepaid return label from your carrier account. It is slower than self-service but preserves the exchange revenue that would otherwise become a refund.
After the outage
Once Returnly recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Returnly plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Returnly's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Returnly reliability page and current status on the Returnly status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Returnly status it applies to.
Returnly status FAQ
Is Returnly down right now?
No. Returnly is operational in StatusBird's independent monitoring. That state began Jul 10, 2026 at 16:38 UTC and has lasted 89 days 23 hours. Last checked Oct 08, 2026 at 16:36 UTC.
How often does Returnly go down?
StatusBird recorded zero major or critical Returnly incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
What is the chance Returnly has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Returnly degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Returnly has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Returnly goes down?
Confirm the outage is on Returnly's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Returnly outage is on this page, under 'What to do when Returnly is down'.
How do I get notified when Returnly goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Returnly's own status page at www.affirm.com.
What should I do when Returnly goes down? The full playbook is on this page.
Related services
Returnly guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/returnly, accessed October 08, 2026. See the methodology for how these numbers are measured.
Get alerted when Returnly goes down
StatusBird monitors Returnly and 83 other services your store depends on. Alerts by SMS, email, Slack, Teams or Discord on Pro.
Get started free