LoyaltyLion has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Numbers alone do not tell you whether to worry, so this post also covers what actually breaks when LoyaltyLion has problems and how to get warned early.
What is LoyaltyLion?
LoyaltyLion is a loyalty and rewards platform for e-commerce stores, primarily on Shopify, that lets customers earn points for purchases, referrals, reviews, and other actions, then redeem them for discounts and perks. Stores embed a loyalty page or widget in their storefront, run points-based tiers, and use loyalty emails to drive repeat purchases.
LoyaltyLion uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,474 |
Among the 2 loyalty and rewards services StatusBird monitors, LoyaltyLion currently holds the top reliability position for the 90-day window.
What happens to your store when LoyaltyLion goes down?
When LoyaltyLion is down, the loyalty widget or rewards page fails to load, so customers cannot see balances or redeem points, and redemption at checkout stops working since the discount codes it generates cannot be created. Points earning also pauses: purchases made during the outage may not accrue points immediately, prompting where are my points support tickets. Referral links and loyalty emails can fail too.
Typical symptoms during a LoyaltyLion outage:
- Loyalty widget or rewards page blank or failing to load
- Customers unable to redeem points for discount codes
- Points balances not updating after purchases
- Referral links erroring or not tracking
- LoyaltyLion admin dashboard unreachable
If you are in the middle of an incident right now, see what to do when LoyaltyLion goes down for a step-by-step playbook.
Frequently asked questions
Do customers lose the points they earned before the LoyaltyLion outage?
No. Point balances are stored on LoyaltyLion's servers and are unaffected by a display or API outage. Customers just cannot view or redeem them until service is restored.
Will purchases made during the outage still earn points?
Usually yes, because LoyaltyLion processes order data from your platform and typically backfills points once it catches up. Verify a sample of outage-window orders after recovery and manually adjust balances for any that did not accrue, since that beats fielding missing points tickets later.
How this data is measured
StatusBird checks LoyaltyLion's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the LoyaltyLion reliability page and current status on the LoyaltyLion status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors LoyaltyLion and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.