A LoyaltyLion outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm LoyaltyLion is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live LoyaltyLion status page, which is based on independent checks every 2 minutes. Second, LoyaltyLion's own status page at status.loyaltylion.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a LoyaltyLion outage look like?
- Loyalty widget or rewards page blank or failing to load
- Customers unable to redeem points for discount codes
- Points balances not updating after purchases
- Referral links erroring or not tracking
- LoyaltyLion admin dashboard unreachable
What breaks in your store
When LoyaltyLion is down, the loyalty widget or rewards page fails to load, so customers cannot see balances or redeem points, and redemption at checkout stops working since the discount codes it generates cannot be created. Points earning also pauses: purchases made during the outage may not accrue points immediately, prompting where are my points support tickets. Referral links and loyalty emails can fail too.
For context, LoyaltyLion has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Tell customers asking about redemptions that the rewards program is temporarily down and their points are safe.
- Manually create a discount code in your store admin for a high-value customer who needs to redeem right now, and deduct points later.
- Keep a list of orders placed during the outage so you can verify points accrued correctly afterward.
- Avoid launching points promotions like double points days until the service is confirmed healthy.
- After recovery, spot-check that outage-window purchases earned points and manually credit any that were missed.
Frequently asked questions
Do customers lose the points they earned before the LoyaltyLion outage?
No. Point balances are stored on LoyaltyLion's servers and are unaffected by a display or API outage. Customers just cannot view or redeem them until service is restored.
Will purchases made during the outage still earn points?
Usually yes, because LoyaltyLion processes order data from your platform and typically backfills points once it catches up. Verify a sample of outage-window orders after recovery and manually adjust balances for any that did not accrue, since that beats fielding missing points tickets later.
After the outage
Once LoyaltyLion recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid LoyaltyLion plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks LoyaltyLion's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the LoyaltyLion reliability page and current status on the LoyaltyLion status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors LoyaltyLion and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.