Is LoyaltyLion down?
Updated Oct 08, 2026 11:28 UTC. StatusBird re-checks LoyaltyLion's status page every 2 minutes.
- Current state
- Operational
- Changed
- Oct 07, 2026 15:38 UTC
- Held for
- 19 hours 52 minutes
LoyaltyLion is currently operational as of Oct 08, 2026 11:28 UTC, with no outage reported on its official status page. StatusBird reads LoyaltyLion's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when LoyaltyLion goes down
Free email alert. No account required.
LoyaltyLion uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical LoyaltyLion incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,135 independent checks. Full history: LoyaltyLion reliability report.
LoyaltyLion's 90-day uptime of 100.00% is in line with the Loyalty category average of 100.00% across the 2 services StatusBird monitors in that category.
LoyaltyLion risk in the next 24 hours
StatusBird's stack risk model puts the chance of any LoyaltyLion degradation in the next 24 hours at 9% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often LoyaltyLion has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 8 degraded-or-worse episodes in the last 180 days
- an episode started in the last 24 hours; incidents cluster
- no major outages in the last 180 days
Scored Oct 08, 2026 11:26 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when LoyaltyLion has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.loyaltylion.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when LoyaltyLion enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- LoyaltyLion's own status page. status.loyaltylion.com offers the subscription options on status.loyaltylion.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when LoyaltyLion confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About LoyaltyLion
Loyalty and engagement platform for e-commerce. LoyaltyLion downtime disrupts your loyalty program and prevents customers from accessing their rewards.
StatusBird monitors LoyaltyLion every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
LoyaltyLion last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Oct 07, 2026 15:32 | Oct 07, 2026 15:38 | 6 minutes | degraded |
| Oct 03, 2026 19:14 | Oct 03, 2026 19:18 | 4 minutes | degraded |
| Jul 29, 2026 20:14 | Jul 29, 2026 20:22 | 8 minutes | degraded |
3 episodes in total over the last 90 days, 0 of them major or critical.
What to do when LoyaltyLion is down
A LoyaltyLion outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm LoyaltyLion is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live LoyaltyLion status page, which is based on independent checks every 2 minutes. Second, LoyaltyLion's own status page at status.loyaltylion.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a LoyaltyLion outage look like?
- Loyalty widget or rewards page blank or failing to load
- Customers unable to redeem points for discount codes
- Points balances not updating after purchases
- Referral links erroring or not tracking
- LoyaltyLion admin dashboard unreachable
What breaks in your store
When LoyaltyLion is down, the loyalty widget or rewards page fails to load, so customers cannot see balances or redeem points, and redemption at checkout stops working since the discount codes it generates cannot be created. Points earning also pauses: purchases made during the outage may not accrue points immediately, prompting where are my points support tickets. Referral links and loyalty emails can fail too.
For context, LoyaltyLion has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Tell customers asking about redemptions that the rewards program is temporarily down and their points are safe.
- Manually create a discount code in your store admin for a high-value customer who needs to redeem right now, and deduct points later.
- Keep a list of orders placed during the outage so you can verify points accrued correctly afterward.
- Avoid launching points promotions like double points days until the service is confirmed healthy.
- After recovery, spot-check that outage-window purchases earned points and manually credit any that were missed.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Do customers lose the points they earned before the LoyaltyLion outage?
No. Point balances are stored on LoyaltyLion's servers and are unaffected by a display or API outage. Customers just cannot view or redeem them until service is restored.
Will purchases made during the outage still earn points?
Usually yes, because LoyaltyLion processes order data from your platform and typically backfills points once it catches up. Verify a sample of outage-window orders after recovery and manually adjust balances for any that did not accrue, since that beats fielding missing points tickets later.
After the outage
Once LoyaltyLion recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid LoyaltyLion plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks LoyaltyLion's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the LoyaltyLion reliability page and current status on the LoyaltyLion status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live LoyaltyLion status it applies to.
LoyaltyLion status FAQ
Is LoyaltyLion down right now?
No. LoyaltyLion is operational in StatusBird's independent monitoring. That state began Oct 07, 2026 at 15:38 UTC and has lasted 19 hours 52 minutes. Last checked Oct 08, 2026 at 11:28 UTC.
How often does LoyaltyLion go down?
StatusBird recorded zero major or critical LoyaltyLion incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do LoyaltyLion outages usually last?
StatusBird measured no major or critical LoyaltyLion outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 6 minutes.
What is the chance LoyaltyLion has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any LoyaltyLion degradation in the next 24 hours at 9% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often LoyaltyLion has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when LoyaltyLion goes down?
Confirm the outage is on LoyaltyLion's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a LoyaltyLion outage is on this page, under 'What to do when LoyaltyLion is down'.
How do I get notified when LoyaltyLion goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to LoyaltyLion's own status page at status.loyaltylion.com.
What should I do when LoyaltyLion goes down? The full playbook is on this page.
Related services
LoyaltyLion guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/loyaltylion, accessed October 08, 2026. See the methodology for how these numbers are measured.
Get alerted when LoyaltyLion goes down
StatusBird monitors LoyaltyLion and 83 other services your store depends on. Alerts by SMS, email, Slack, Teams or Discord on Pro.
Get started free