BigCommerce experienced a major outage on September 16, 2026. StatusBird's independent monitoring first detected the problem at 09:17 UTC and observed recovery at 14:17 UTC, an incident lasting about 4 hours 59 minutes.
This page is based on StatusBird's own checks of BigCommerce's status every 2 minutes, not on the official status page, and was published the day of the incident. Times are UTC.
BigCommerce outage timeline
| Event | Time |
|---|---|
| First detected non-operational | 09:17 UTC, September 16, 2026 |
| Worst observed severity | major |
| Recovery observed | 14:17 UTC, September 16, 2026 |
| Approximate duration | 4 hours 59 minutes |
| Failed checks during incident | 150 (2-minute interval) |
Detection resolution is 2 minutes, so the true start and end may be up to 2 minutes earlier or later than the times above.
What a BigCommerce outage affects
For online stores using BigCommerce, storefronts, checkouts, and admin dashboards on the platform can go down entirely. If you were affected, the step-by-step response guide is here: what to do when BigCommerce goes down.
How unusual is this for BigCommerce?
Current uptime, the reliability grade, and BigCommerce's incident history over the last 90 days are on the BigCommerce reliability page, with more background in is BigCommerce reliable. Live status is always at statusbird.io/status/bigcommerce.
Know before your customers do
StatusBird detected this incident automatically and alerted affected store owners by SMS, email, and Slack within minutes. It monitors BigCommerce and 83 other services online stores depend on, and Pro plans watch your own storefront too. Start monitoring free.