Triple Whale's recent record is mixed: 99.27% availability, a B reliability grade, and 1 major incident totaling 14 hours 56 minutes of downtime in StatusBird's independent monitoring over the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Triple Whale?
Triple Whale is an e-commerce analytics and attribution platform built mainly for Shopify brands. It pulls data from your store, Meta, Google, TikTok, Klaviyo, and other channels into one dashboard, using its own pixel to attribute orders to ads and calculate blended metrics like ROAS, net profit, and customer lifetime value. Marketing teams use it as their daily source of truth for ad spend decisions.
Triple Whale uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.27% |
| Reliability grade | B |
| Major incidents | 1 |
| Total major-outage downtime | 14 hours 56 minutes |
| Average incident duration | 14 hours 56 minutes |
| Most recent major incident | April 29, 2026 |
| Checks in window | 61,479 |
Among the 3 analytics services StatusBird monitors, Triple Whale ranks number 3 for 90-day availability. See the full ranking of analytics tools by reliability.
What happens to your store when Triple Whale goes down?
When Triple Whale goes down, your dashboards stop loading or show stale numbers, so media buyers lose the attribution data they use to decide which campaigns to scale or kill. Data syncs from ad platforms and your store can fall behind, and the Triple Whale pixel may stop recording sessions, leaving gaps in attribution that persist after recovery. Your actual store keeps selling normally; the damage is to visibility and any automated rules or reports built on Triple Whale data.
Typical symptoms during a Triple Whale outage:
- Triple Whale dashboard fails to load or shows a data sync error
- Metrics frozen at an old timestamp while store orders keep coming in
- Pixel attribution numbers suddenly drop far below platform-reported conversions
- Scheduled reports or Slack summaries stop arriving
- Ad spend and revenue totals disagree wildly with your store admin
If you are in the middle of an incident right now, see what to do when Triple Whale goes down for a step-by-step playbook.
Frequently asked questions
Is my sales data lost when Triple Whale is down?
Order data usually is not lost because Triple Whale re-syncs from Shopify and the ad platforms once service resumes. Pixel-based session and attribution data collected in real time can have permanent gaps for the outage window. Expect numbers for that period to look off even after everything backfills.
Should I stop my ads because I cannot see attribution?
Generally no. Your ads and store are unaffected, and platform-native dashboards in Meta or Google still show delivery and conversions. Keep campaigns steady, avoid big changes based on blind spots, and reconcile once Triple Whale data catches up.
How this data is measured
StatusBird checks Triple Whale's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Triple Whale reliability page and current status on the Triple Whale status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Triple Whale and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.