Narvar has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Numbers alone do not tell you whether to worry, so this post also covers what actually breaks when Narvar has problems and how to get warned early.
What is Narvar?
Narvar is a post-purchase experience platform that powers branded order tracking pages, shipping notifications, and returns and exchanges portals for retailers. Online stores use it so customers can track packages on a branded page instead of a carrier site, receive proactive delivery updates by email or SMS, and self-serve returns with prepaid labels. It sits between the store's order data and the carriers' tracking feeds.
Narvar uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,602 |
Among the 3 returns management services StatusBird monitors, Narvar ranks number 2 for 90-day availability. See the full ranking of returns management tools by reliability.
What happens to your store when Narvar goes down?
When Narvar goes down, branded tracking pages stop loading or show stale carrier data, so every 'track my order' link in your shipping confirmation emails leads to an error or a blank page. The returns portal also becomes unavailable, so customers cannot start a return or print a label. Shipping and delivery notification emails or texts may stop sending, and the practical result is a spike in 'where is my order' tickets because the self-service layer disappeared while packages keep moving normally.
Typical symptoms during a Narvar outage:
- Branded track-your-order pages return errors or fail to load
- Tracking pages load but show outdated or missing carrier scans
- Customers report they cannot start a return or generate a return label
- Shipping and delivery notification emails or SMS stop going out
- WISMO (where is my order) support tickets spike suddenly
If you are in the middle of an incident right now, see what to do when Narvar goes down for a step-by-step playbook.
Frequently asked questions
Customers say my order tracking page is broken. Are their packages lost?
No. Narvar only displays tracking data; the carriers are still moving and scanning packages normally. Send customers the carrier tracking number directly so they can check status on the carrier's own site until the branded page recovers.
Can customers still return items while Narvar's returns portal is down?
Not through self-service, but you can process returns manually. Generate a prepaid label from your carrier or shipping platform account and email it to the customer, then record the return in your system once Narvar recovers. Consider extending return deadlines for anyone affected.
How this data is measured
StatusBird checks Narvar's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Narvar reliability page and current status on the Narvar status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Narvar and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.