The short answer: flexport has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Below is the data behind that answer and how Flexport compares to its peers.
What is Flexport?
Flexport is a digital freight forwarder and logistics platform that manages ocean, air, and truck freight, customs brokerage, and fulfillment services for importers. E-commerce brands use it to book and track inbound inventory shipments from overseas suppliers, clear customs, and in some cases fulfill orders through Flexport's fulfillment network, which absorbed the Shopify Logistics assets.
Flexport uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,603 |
Among the 11 shipping and logistics services StatusBird monitors, Flexport ranks number 5 for 90-day availability. See the full ranking of shipping and logistics tools by reliability.
What happens to your store when Flexport goes down?
A Flexport platform outage mostly hits inbound supply chain visibility rather than your storefront: you lose sight of where container and air shipments are, and cannot review or approve customs documents, quotes, or bookings in the portal. If you use Flexport for fulfillment, order syncing, label generation, and tracking for outbound customer orders can also stall, delaying fulfillment. Physical freight keeps moving, but decisions that depend on the platform, like booking approvals or document uploads, get blocked.
Typical symptoms during a Flexport outage:
- The Flexport app or portal is unreachable or fails to load shipment data
- Shipment milestones and container tracking stop updating
- Quote requests and booking approvals fail to submit
- Document uploads for customs clearance error out
- For fulfillment customers, orders stop syncing and tracking numbers stop posting
If you are in the middle of an incident right now, see what to do when Flexport goes down for a step-by-step playbook.
Frequently asked questions
Is my container stuck because the Flexport platform is down?
No, a software outage does not stop vessels, planes, or trucks. What you lose is visibility and the ability to act in the portal, so track directly with the ocean or air carrier and coordinate anything urgent with your Flexport operations contact by email.
I have a customs deadline and cannot upload documents to Flexport. Will my shipment get held?
Email the documents straight to your Flexport customs or operations contact with the shipment reference, since brokers can process clearance outside the portal. Flag the deadline explicitly so the team prioritizes it, and keep proof of when you sent everything.
How this data is measured
StatusBird checks Flexport's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Flexport reliability page and current status on the Flexport status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Flexport and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.