Is Chargebee down?
Updated Oct 08, 2026 11:30 UTC. StatusBird re-checks Chargebee's status page every 2 minutes.
- Current state
- Operational
- Changed
- Sep 10, 2026 03:17 UTC
- Held for
- 28 days 8 hours
Chargebee is currently operational as of Oct 08, 2026 11:30 UTC, with no outage reported on its official status page. StatusBird reads Chargebee's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Chargebee goes down
Free email alert. No account required.
Chargebee uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Chargebee incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,585 independent checks. Full history: Chargebee reliability report.
Chargebee's 90-day uptime of 100.00% is above the Subscriptions category average of 99.99% across the 4 services StatusBird monitors in that category.
Chargebee risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Chargebee degradation in the next 24 hours at 12% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often Chargebee has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 23 degraded-or-worse episodes in the last 180 days
- 1 major outage in the last 180 days
Scored Oct 08, 2026 11:26 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Chargebee has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.chargebee.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Chargebee enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Chargebee's own status page. status.chargebee.com offers the subscription options on status.chargebee.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Chargebee confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Chargebee
Subscription management and recurring billing platform. Chargebee outages prevent subscription renewals and affect billing workflows for recurring revenue businesses.
StatusBird monitors Chargebee every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Chargebee last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Sep 10, 2026 00:37 | Sep 10, 2026 03:17 | 2 hours 40 minutes | degraded |
| Sep 03, 2026 17:43 | Sep 03, 2026 18:11 | 28 minutes | degraded |
| Sep 03, 2026 17:37 | Sep 03, 2026 17:41 | 4 minutes | degraded |
| Sep 02, 2026 15:12 | Sep 02, 2026 21:34 | 6 hours 22 minutes | degraded |
| Aug 14, 2026 16:16 | Aug 14, 2026 16:34 | 18 minutes | degraded |
13 episodes in total over the last 90 days, 0 of them major or critical.
What to do when Chargebee is down
When Chargebee goes down, do three things first: confirm the outage is on their side, protect whatever the outage is breaking in your store, and tell affected customers before they find out the hard way. This playbook walks through each step for Chargebee specifically.
How do I confirm Chargebee is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Chargebee status page, which is based on independent checks every 2 minutes. Second, Chargebee's own status page at status.chargebee.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Chargebee outage look like?
- Chargebee hosted checkout and customer portal pages fail to load or return errors
- API calls to create subscriptions or customers return 5xx errors or time out
- Expected renewal invoices and charges do not appear on schedule
- Chargebee webhooks stop arriving at your endpoints
- The Chargebee admin console is unreachable or erroring
What breaks in your store
A Chargebee outage breaks new subscription signups because hosted checkout pages and API-driven checkout calls fail, even though the underlying payment gateway may be fine. Scheduled renewal charges, invoice generation, and dunning retries can be delayed until the platform recovers. Customers also lose access to the self-service portal, so plan changes, cancellations, and card updates pile up as support tickets, and webhooks to your store stop arriving, leaving order and entitlement data out of sync.
For context, StatusBird's independent monitoring recorded 1 major Chargebee incident in the last 90 days, with an average duration of 2 hours 48 minutes. Details are on the Chargebee reliability page.
What to do during the outage
- Check status.chargebee.com to confirm the incident and identify which components are affected.
- Queue new signup requests on your side and replay them against the Chargebee API once it recovers.
- Tell customers requesting plan changes or cancellations that you will apply them manually and honor the request timestamp.
- Verify your payment gateway directly for any charges that may have processed even though Chargebee did not confirm them.
- After recovery, review the webhook event log in Chargebee and replay any missed events to resync your store.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Will my customers' subscription renewals be skipped because Chargebee was down?
No, renewals are generally delayed rather than skipped. Chargebee processes the pending renewal charges and invoices once service is restored, so expect a burst of renewal activity and webhooks after recovery rather than lost revenue.
My store did not receive Chargebee webhooks during the outage. Is my data now wrong?
Possibly, since entitlement and order updates depend on those events. Chargebee keeps a log of webhook events and retries failed deliveries, so check the event log after recovery and manually replay anything that never reached your endpoint.
After the outage
Once Chargebee recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Chargebee plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Chargebee's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Chargebee reliability page and current status on the Chargebee status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Chargebee status it applies to.
Chargebee status FAQ
Is Chargebee down right now?
No. Chargebee is operational in StatusBird's independent monitoring. That state began Sep 10, 2026 at 03:17 UTC and has lasted 28 days 8 hours. Last checked Oct 08, 2026 at 11:30 UTC.
How often does Chargebee go down?
StatusBird recorded zero major or critical Chargebee incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do Chargebee outages usually last?
StatusBird measured no major or critical Chargebee outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 2 hours 47 minutes.
What is the chance Chargebee has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Chargebee degradation in the next 24 hours at 12% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often Chargebee has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Chargebee goes down?
Confirm the outage is on Chargebee's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Chargebee outage is on this page, under 'What to do when Chargebee is down'.
How do I get notified when Chargebee goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Chargebee's own status page at status.chargebee.com.
What should I do when Chargebee goes down? The full playbook is on this page.
Related services
Chargebee guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/chargebee, accessed October 08, 2026. See the methodology for how these numbers are measured.
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