Chargebee is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.86% availability with 1 major incident totaling 2 hours 48 minutes of downtime in the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Chargebee?
Chargebee is a subscription billing and revenue management platform that sits between a store and payment gateways like Stripe or Braintree. E-commerce and SaaS businesses use it to manage recurring plans, trials, proration, invoicing, dunning, and taxes without building billing logic themselves. Stores typically integrate Chargebee's hosted checkout pages, customer portal, and API.
Chargebee uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.86% |
| Reliability grade | B+ |
| Major incidents | 1 |
| Total major-outage downtime | 2 hours 48 minutes |
| Average incident duration | 2 hours 48 minutes |
| Most recent major incident | June 12, 2026 |
| Checks in window | 61,565 |
Among the 4 subscription billing services StatusBird monitors, Chargebee ranks number 4 for 90-day availability. See the full ranking of subscription billing tools by reliability.
What happens to your store when Chargebee goes down?
A Chargebee outage breaks new subscription signups because hosted checkout pages and API-driven checkout calls fail, even though the underlying payment gateway may be fine. Scheduled renewal charges, invoice generation, and dunning retries can be delayed until the platform recovers. Customers also lose access to the self-service portal, so plan changes, cancellations, and card updates pile up as support tickets, and webhooks to your store stop arriving, leaving order and entitlement data out of sync.
Typical symptoms during a Chargebee outage:
- Chargebee hosted checkout and customer portal pages fail to load or return errors
- API calls to create subscriptions or customers return 5xx errors or time out
- Expected renewal invoices and charges do not appear on schedule
- Chargebee webhooks stop arriving at your endpoints
- The Chargebee admin console is unreachable or erroring
If you are in the middle of an incident right now, see what to do when Chargebee goes down for a step-by-step playbook.
Frequently asked questions
Will my customers' subscription renewals be skipped because Chargebee was down?
No, renewals are generally delayed rather than skipped. Chargebee processes the pending renewal charges and invoices once service is restored, so expect a burst of renewal activity and webhooks after recovery rather than lost revenue.
My store did not receive Chargebee webhooks during the outage. Is my data now wrong?
Possibly, since entitlement and order updates depend on those events. Chargebee keeps a log of webhook events and retries failed deliveries, so check the event log after recovery and manually replay anything that never reached your endpoint.
How this data is measured
StatusBird checks Chargebee's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Chargebee reliability page and current status on the Chargebee status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Chargebee and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.