Is Vertex down?
Updated Oct 08, 2026 11:26 UTC. StatusBird re-checks Vertex's status page every 2 minutes.
- Current state
- Operational
- Changed
- Oct 03, 2026 19:18 UTC
- Held for
- 4 days 16 hours
Vertex is currently operational as of Oct 08, 2026 11:26 UTC, with no outage reported on its official status page. StatusBird reads Vertex's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Vertex goes down
Free email alert. No account required.
Vertex uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 1 major or critical Vertex incident totalling 64 minutes of downtime, for 99.95% availability and a A+ reliability grade, across 64,505 independent checks. Full history: Vertex reliability report.
Vertex's 90-day uptime of 99.95% is below the Tax category average of 99.98% across the 3 services StatusBird monitors in that category.
Vertex risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Vertex degradation in the next 24 hours at 12% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often Vertex has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 14 degraded-or-worse episodes in the last 180 days
- an episode in the last 7 days; incidents cluster
- 2 major outages in the last 180 days
Scored Oct 08, 2026 11:26 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Vertex has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.vertexinc.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Vertex enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Vertex's own status page. status.vertexinc.com offers the subscription options on status.vertexinc.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Vertex confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Vertex
Tax technology for enterprise businesses. Vertex outages affect tax calculation across sales channels and can create compliance risks for large-scale retailers.
StatusBird monitors Vertex every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Vertex last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Oct 03, 2026 19:16 | Oct 03, 2026 19:18 | 2 minutes | degraded |
| Sep 29, 2026 17:24 | Sep 29, 2026 21:38 | 4 hours 14 minutes | degraded |
| Sep 24, 2026 21:51 | Sep 24, 2026 22:43 | 52 minutes | degraded |
| Sep 16, 2026 15:25 | Sep 16, 2026 16:47 | 1 hour 22 minutes | degraded |
| Sep 03, 2026 12:49 | Sep 03, 2026 13:11 | 22 minutes | degraded |
10 episodes in total over the last 90 days, 1 of them major or critical.
What to do when Vertex is down
First, confirm it is actually Vertex and not your store. Then contain the damage and communicate. Here is exactly how to do that during a Vertex outage, plus what usually breaks and how long incidents tend to last.
How do I confirm Vertex is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Vertex status page, which is based on independent checks every 2 minutes. Second, Vertex's own status page at status.vertexinc.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Vertex outage look like?
- Checkout hangs or errors at the step where tax is calculated
- Orders completing with zero or obviously wrong tax amounts
- Tax calculation timeout errors in your platform or ERP logs
- Vertex cloud dashboard or APIs unreachable
- Invoices failing to post in your ERP because tax calls do not return
What breaks in your store
When the Vertex tax calculation service is unavailable, your checkout cannot get a live tax amount for the order. Depending on how your integration handles failure, checkout either blocks entirely, hangs at the payment step, or falls back to an estimated or zero tax amount that may be wrong. Wrong tax collected creates compliance cleanup work later, and blocked checkouts stop revenue outright. Back-office invoicing and ERP transactions that call Vertex can also fail or queue.
For context, StatusBird's independent monitoring recorded 1 major Vertex incident in the last 90 days, with an average duration of 1 hour 4 minutes. Details are on the Vertex reliability page.
What to do during the outage
- Enable your integration's fallback tax mode, such as cached or estimated rates, if it offers one.
- Decide explicitly whether to block checkout or accept estimated tax and reconcile later, and document that choice.
- Flag orders placed during the outage for tax review and correction afterward.
- Queue back-office invoicing jobs rather than letting them fail permanently.
- Consult your tax advisor on correcting any under-collected or over-collected amounts.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Can I legally keep selling if Vertex is down and tax is estimated?
Merchants remain responsible for remitting the correct tax regardless of how it was calculated at checkout. Many businesses keep selling with cached or estimated rates and true-up afterward, absorbing small differences. Flag affected orders and review them with your tax team once service is restored.
Why did my checkout stop working when only my tax provider went down?
Most integrations call Vertex synchronously during checkout to compute the order total, so a timeout there can stall the whole flow. Ask your developers or platform vendor to configure a timeout with a fallback rate so a tax service outage degrades gracefully instead of blocking sales.
After the outage
Once Vertex recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Vertex plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Vertex's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Vertex reliability page and current status on the Vertex status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Vertex status it applies to.
Vertex status FAQ
Is Vertex down right now?
No. Vertex is operational in StatusBird's independent monitoring. That state began Oct 03, 2026 at 19:18 UTC and has lasted 4 days 16 hours. Last checked Oct 08, 2026 at 11:26 UTC.
How often does Vertex go down?
StatusBird recorded 1 major or critical Vertex incident in the last 90 days, totalling 64 minutes of downtime. That is 99.95% availability and a A+ reliability grade.
How long do Vertex outages usually last?
Across the major and critical Vertex incidents StatusBird measured in the last 90 days, the average length was 1 hour 5 minutes. Counting every non-operational episode, including degraded performance, the average was 4 hours 1 minute.
What is the chance Vertex has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Vertex degradation in the next 24 hours at 12% (normal) and the chance of a major or critical outage at 1% (normal). It is scored every 10 minutes from four inputs: how often Vertex has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Vertex goes down?
Confirm the outage is on Vertex's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Vertex outage is on this page, under 'What to do when Vertex is down'.
How do I get notified when Vertex goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Vertex's own status page at status.vertexinc.com.
What should I do when Vertex goes down? The full playbook is on this page.
Related services
Vertex guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/vertex, accessed October 08, 2026. See the methodology for how these numbers are measured.
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