A EasyPost outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm EasyPost is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live EasyPost status page, which is based on independent checks every 2 minutes. Second, EasyPost's own status page at status.easypost.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a EasyPost outage look like?
- Label purchase API calls fail or time out for every carrier, not just one
- Checkout shipping rates fail to load or show errors
- Address verification requests fail during checkout
- Tracking webhooks stop arriving and tracking pages go stale
- 5xx errors from api.easypost.com in your application logs
What breaks in your store
An EasyPost outage cuts off every carrier at once for stores that route all shipping through its API, which makes it a bigger single point of failure than any one carrier. Label purchases fail, so fulfillment stalls across the whole warehouse, and checkout shipping rates error out or disappear if quoted live. Tracking webhooks stop flowing, so your store's tracking pages and shipment notifications go stale even though carriers keep delivering.
For context, EasyPost has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check status.easypost.com to confirm the outage and which endpoints are affected.
- Fall back to flat-rate or table-rate shipping at checkout so orders keep completing without live quotes.
- For urgent shipments, buy labels directly from a carrier's own website or software instead of through the API.
- Queue label purchase jobs with retries so pending shipments process automatically when the API recovers.
- After recovery, reconcile purchased labels against your orders to catch any duplicates from retried requests.
Frequently asked questions
EasyPost is down and I ship with multiple carriers. Why are all of them failing at once?
Because EasyPost is the single API layer between your store and every carrier, an EasyPost outage looks like a total carrier failure even though USPS, UPS, and FedEx themselves are fine. You can still buy labels directly from each carrier's own tools while the API is down.
Will I get charged for label purchases that errored out during the outage?
Requests that failed outright do not create labels, but requests that timed out after being accepted can. Once EasyPost recovers, list your recent shipments through the dashboard or API, match them against your orders, and refund any unused duplicate labels.
After the outage
Once EasyPost recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid EasyPost plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks EasyPost's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the EasyPost reliability page and current status on the EasyPost status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors EasyPost and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.