The short answer: zapier is reliable overall but not incident-free: StatusBird's independent monitoring recorded 99.88% availability with 1 major incident totaling 2 hours 22 minutes of downtime in the last 90 days.
Below is the data behind that answer and how Zapier compares to its peers.
What is Zapier?
Zapier is a no-code automation platform that connects thousands of apps through workflows called Zaps, each pairing a trigger with one or more actions. E-commerce teams use it as glue between systems, for example sending new Shopify orders to Google Sheets or Slack, adding customers to email lists, creating support tickets from form fills, or syncing inventory updates between tools that lack a native integration.
Zapier uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 99.88% |
| Reliability grade | B+ |
| Major incidents | 1 |
| Total major-outage downtime | 2 hours 22 minutes |
| Average incident duration | 2 hours 22 minutes |
| Most recent major incident | May 06, 2026 |
| Checks in window | 61,615 |
Among the 3 automation services StatusBird monitors, Zapier ranks number 3 for 90-day availability.
What happens to your store when Zapier goes down?
When Zapier has an incident, Zaps stop running or run late, so every automated handoff between your tools silently stalls. Orders stop appearing in spreadsheets and Slack, new customers are not added to marketing lists, fulfillment notifications do not fire, and any business process that assumes the automation happened starts drifting out of sync. The failure is quiet: your store and the connected apps all look healthy individually, and the missing work only shows up as gaps you notice later.
Typical symptoms during a Zapier outage:
- Zaps showing delayed, held, or errored runs in Zap history
- Expected Slack messages, emails, or spreadsheet rows not appearing after new orders
- Task history not loading or the Zapier dashboard erroring
- Webhook-triggered Zaps not firing despite the source app sending events
- A backlog of queued tasks that suddenly floods through after recovery
If you are in the middle of an incident right now, see what to do when Zapier goes down for a step-by-step playbook.
Frequently asked questions
Will my Zaps automatically catch up on what they missed?
Often, but not always. Polling triggers usually pick up records created during the outage on their next successful check, and errored runs can be replayed from Zap history. Instant webhook triggers can permanently miss events that fired while Zapier was unreachable, so audit those Zaps specifically.
How do I know which of my automations were affected?
Open Zap history and filter for errored, held, and delayed runs across the outage window, then compare against source records like your store's order list. Anything triggered by a webhook during the incident deserves a manual spot check because a missed webhook leaves no error behind.
How this data is measured
StatusBird checks Zapier's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Zapier reliability page and current status on the Zapier status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Zapier and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.