WooCommerce has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Numbers alone do not tell you whether to worry, so this post also covers what actually breaks when WooCommerce has problems and how to get warned early.
What is WooCommerce?
WooCommerce is an open-source e-commerce plugin for WordPress, owned by Automattic, that turns a WordPress site into a full online store with products, cart, checkout, and extensions. Unlike hosted platforms, the store runs on the merchant's own hosting, while WooCommerce.com provides the plugin ecosystem, extension licensing and updates, and connected services such as WooPayments and shipping tools.
WooCommerce uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,604 |
Among the 7 e-commerce platform services StatusBird monitors, WooCommerce ranks number 6 for 90-day availability. See the full ranking of e-commerce platform tools by reliability.
What happens to your store when WooCommerce goes down?
Because a WooCommerce store runs on your own hosting, an outage of WooCommerce.com itself does not take your storefront down. What breaks are the connected services: WooPayments transactions can fail at checkout, extension license checks and updates stop working, WooCommerce Shipping label purchases fail, and marketplace downloads or docs become unavailable. If checkout depends on WooPayments and it is affected, customers cannot pay even though the rest of the site works. Storefront downtime, by contrast, usually traces to your own host, not WooCommerce.
Typical symptoms during a WooCommerce outage:
- WooPayments checkout failing or payment authorization errors while the site otherwise works
- WooCommerce Shipping label purchases failing in the order screen
- Extension update checks or license activations erroring in wp-admin
- WooCommerce.com marketplace, docs, or account pages not loading
- Connected services like Woo tax rates returning errors
If you are in the middle of an incident right now, see what to do when WooCommerce goes down for a step-by-step playbook.
Frequently asked questions
WooCommerce.com is down. Why is my store still working?
Your store runs on your own web host, and the WooCommerce plugin executes there independently. WooCommerce.com is the company's website and services hub, so its outages mainly affect WooPayments, extension updates, licensing, and support resources rather than your storefront.
Customers cannot pay at checkout. Is that WooCommerce or my site?
If you use WooPayments, a service-side incident can block payment processing while everything else looks fine, so check the Woo status channels. If you use another gateway, check that gateway's status page and your own server logs. Enabling a backup gateway is the fastest way to restore sales either way.
How this data is measured
StatusBird checks WooCommerce's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the WooCommerce reliability page and current status on the WooCommerce status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors WooCommerce and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.