ShipBob has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is ShipBob?
ShipBob is a third-party logistics (3PL) provider that stores merchants' inventory in its fulfillment center network and picks, packs, and ships orders on their behalf. Online stores connect ShipBob to platforms like Shopify, BigCommerce, and Amazon so orders flow automatically to a warehouse and tracking numbers flow back. Merchants manage inventory levels, orders, and shipping settings through the ShipBob dashboard and API.
ShipBob uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 61,454 |
Among the 11 shipping and logistics services StatusBird monitors, ShipBob ranks number 6 for 90-day availability. See the full ranking of shipping and logistics tools by reliability.
What happens to your store when ShipBob goes down?
When ShipBob's platform is down, new orders stop syncing from your store into ShipBob, so warehouse fulfillment silently stalls even though your storefront keeps taking orders. Tracking numbers and fulfillment confirmations stop flowing back, which delays shipping notification emails to customers. Inventory counts also stop syncing, so your store may oversell items that are actually out of stock at the warehouse. Physical warehouse operations may continue on orders already received, but visibility and new order intake are broken.
Typical symptoms during a ShipBob outage:
- New orders not appearing in the ShipBob dashboard
- ShipBob dashboard unreachable or timing out on login
- Orders stuck in unfulfilled status in your store long past normal processing time
- Tracking numbers not posting back to orders or customer emails
- Inventory levels frozen or mismatched between ShipBob and your storefront
If you are in the middle of an incident right now, see what to do when ShipBob goes down for a step-by-step playbook.
Frequently asked questions
Are my orders lost if they were placed while ShipBob was down?
No. Orders remain in your store platform and the integration syncs them to ShipBob once service is restored. After recovery, compare your store's order list against the ShipBob dashboard for the outage window and manually push any orders that did not sync.
Does a ShipBob outage stop packages that were already shipped?
No. Packages already handed to carriers keep moving normally because carriers operate independently of ShipBob's software. The outage mainly affects new order intake, tracking updates in your dashboard, and orders not yet picked in the warehouse.
How this data is measured
StatusBird checks ShipBob's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the ShipBob reliability page and current status on the ShipBob status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors ShipBob and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.