Loop Returns has been highly reliable recently: StatusBird's independent monitoring recorded 100.0% availability and zero major incidents over the last 90 days.
Here is the full picture behind that verdict, and what an outage would mean for your store.
What is Loop Returns?
Loop Returns is a returns management platform for Shopify stores that gives customers a self-service portal to start returns and exchanges, with a strong emphasis on converting refunds into exchanges or store credit. It automates return label generation, return policies and workflows, and refund or credit processing back through Shopify.
Loop Returns uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 100.0% |
| Reliability grade | A+ |
| Major incidents | 0 |
| Total major-outage downtime | 0 minutes |
| Average incident duration | n/a |
| Most recent major incident | None in the last 90 days |
| Checks in window | 43,605 |
Among the 3 returns management services StatusBird monitors, Loop Returns currently holds the top reliability position for the 90-day window. See the full ranking of returns management tools by reliability.
What happens to your store when Loop Returns goes down?
When Loop is down, the returns portal on your domain stops loading, so customers cannot start returns or exchanges and instead email your support team, driving up ticket volume. Return label generation and automated refund or store credit issuance halt, and exchange orders that Loop would create in Shopify are not created. Returns already in transit are unaffected physically, but their status updates and processing stall.
Typical symptoms during a Loop Returns outage:
- Returns portal page not loading or returning errors
- Customers unable to look up their order to start a return
- Return shipping labels failing to generate
- Refunds, store credit, and exchange orders not processing automatically
- Rising support tickets asking how to return an item
If you are in the middle of an incident right now, see what to do when Loop Returns goes down for a step-by-step playbook.
Frequently asked questions
Can customers still return items while Loop is down?
Not through the self-service portal, but you can process returns manually. Take the request by email, create the refund or exchange in Shopify admin, and generate a return label through your shipping software. Loop's outage blocks the automation, not the underlying ability to accept a return.
What happens to returns that were mid-process when Loop went down?
Packages already in transit keep moving because the carrier is unaffected. Processing steps that Loop performs, like marking the return received and triggering the refund or exchange, resume once service is restored, so most in-flight returns simply complete late rather than getting lost.
How this data is measured
StatusBird checks Loop Returns's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Loop Returns reliability page and current status on the Loop Returns status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors Loop Returns and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.