Is Intercom down?
Updated Oct 08, 2026 11:24 UTC. StatusBird re-checks Intercom's status page every 2 minutes.
- Current state
- Operational
- Changed
- Aug 13, 2026 12:26 UTC
- Held for
- 55 days 22 hours
Intercom is currently operational as of Oct 08, 2026 11:24 UTC, with no outage reported on its official status page. StatusBird reads Intercom's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Intercom goes down
Free email alert. No account required.
Intercom uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Intercom incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,651 independent checks. Full history: Intercom reliability report.
Intercom's 90-day uptime of 100.00% is above the Marketing category average of 99.99% across the 10 services StatusBird monitors in that category.
Intercom risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Intercom degradation in the next 24 hours at 6% (normal) and the chance of a major or critical outage at 2% (normal). It is scored every 10 minutes from four inputs: how often Intercom has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 11 degraded-or-worse episodes in the last 180 days
- 3 major outages in the last 180 days
Scored Oct 08, 2026 11:16 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Intercom has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and www.intercomstatus.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Intercom enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Intercom's own status page. www.intercomstatus.com offers the subscription options on www.intercomstatus.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Intercom confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Intercom
Customer messaging and support platform. Intercom outages prevent live chat, automated messages, and support tickets from functioning on your storefront.
StatusBird monitors Intercom every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Intercom last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Aug 13, 2026 12:12 | Aug 13, 2026 12:26 | 14 minutes | degraded |
| Jul 27, 2026 15:19 | Jul 27, 2026 15:21 | 2 minutes | degraded |
2 episodes in total over the last 90 days, 0 of them major or critical.
What to do when Intercom is down
A Intercom outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm Intercom is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Intercom status page, which is based on independent checks every 2 minutes. Second, Intercom's own status page at www.intercomstatus.com. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Intercom outage look like?
- Messenger chat bubble missing from the storefront or failing to open
- Agents unable to load the Intercom inbox or send replies
- Fin AI agent not responding to customer questions
- Intercom-hosted help center articles unreachable
- Outbound messages, tours, and campaign sends stalled
What breaks in your store
When Intercom goes down, the Messenger widget on your storefront typically fails to load or cannot connect, so customers with pre-sale questions have no chat option and may abandon their carts. Your team loses access to the inbox, so ongoing conversations stall mid-thread. The AI agent and help center can also become unreachable, removing your self-service deflection layer, and outbound messages or campaigns pause.
For context, StatusBird's independent monitoring recorded 1 major Intercom incident in the last 90 days, with an average duration of 40 minutes. Details are on the Intercom reliability page.
What to do during the outage
- Add a visible support email address or contact form to your store so customers still have a way to reach you.
- Answer urgent questions through your other channels such as email, social DMs, or phone.
- Check intercomstatus.com to see whether the Messenger, inbox, or APIs are affected, since impact is often partial.
- Keep a list of customers whose chats were cut off so you can follow up by email after recovery.
- If your help center is hosted on Intercom, link key FAQs from a page on your own domain as a fallback.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
What happens to chat messages customers send while Intercom is down?
If the Messenger widget never loaded, the customer could not send anything and there is nothing to recover. If a message was accepted before the failure, it usually appears in your inbox after recovery, so review recent conversations once service returns and follow up on anything that went unanswered.
Will an Intercom outage hurt my sales, not just my support?
It can. Chat is a pre-sale channel: shoppers who cannot get a quick answer about sizing, shipping, or stock often leave without buying. Putting a support email prominently on product and checkout pages during the outage recovers some of those conversations.
After the outage
Once Intercom recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Intercom plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Intercom's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Intercom reliability page and current status on the Intercom status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Intercom status it applies to.
Intercom status FAQ
Is Intercom down right now?
No. Intercom is operational in StatusBird's independent monitoring. That state began Aug 13, 2026 at 12:26 UTC and has lasted 55 days 22 hours. Last checked Oct 08, 2026 at 11:24 UTC.
How often does Intercom go down?
StatusBird recorded zero major or critical Intercom incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do Intercom outages usually last?
StatusBird measured no major or critical Intercom outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 8 minutes.
What is the chance Intercom has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Intercom degradation in the next 24 hours at 6% (normal) and the chance of a major or critical outage at 2% (normal). It is scored every 10 minutes from four inputs: how often Intercom has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Intercom goes down?
Confirm the outage is on Intercom's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Intercom outage is on this page, under 'What to do when Intercom is down'.
How do I get notified when Intercom goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Intercom's own status page at www.intercomstatus.com.
What should I do when Intercom goes down? The full playbook is on this page.
Related services
Intercom guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/intercom, accessed October 08, 2026. See the methodology for how these numbers are measured.
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