The short answer: afterShip's recent record is mixed: 97.11% availability, a D reliability grade, and 2 major incidents totaling 59 hours 8 minutes of downtime in StatusBird's independent monitoring over the last 90 days.
Below is the data behind that answer and how AfterShip compares to its peers.
What is AfterShip?
AfterShip is a shipment tracking platform that pulls tracking events from hundreds of carriers into one API and dashboard. Online stores use it to power branded order tracking pages, send delivery notification emails and SMS, show estimated delivery dates, and reduce where-is-my-order support tickets; many also use its related apps for returns and reviews.
AfterShip uptime and outage history
| Metric (90 days, as of July 2026) | Value |
|---|---|
| Availability | 97.11% |
| Reliability grade | D |
| Major incidents | 2 |
| Total major-outage downtime | 59 hours 8 minutes |
| Average incident duration | 29 hours 34 minutes |
| Most recent major incident | April 27, 2026 |
| Checks in window | 61,467 |
Among the 11 shipping and logistics services StatusBird monitors, AfterShip ranks number 11 for 90-day availability. See the full ranking of shipping and logistics tools by reliability.
What happens to your store when AfterShip goes down?
When AfterShip is down, your branded tracking page stops loading or shows stale data, so customers clicking the tracking link in their order emails hit an error. Delivery notification emails and SMS pause, and tracking status updates stop syncing from carriers, which can make orders look stuck. The practical result is a spike in where-is-my-order support tickets. Nothing about checkout, payment, or actual carrier delivery is affected; packages keep moving even though tracking visibility is lost.
Typical symptoms during a AfterShip outage:
- Branded tracking page returns errors or never loads
- Order tracking statuses frozen and not updating despite packages moving
- Delivery notification emails and SMS stop sending
- Spike in where-is-my-order support tickets
- AfterShip dashboard or API returning errors or timeouts
If you are in the middle of an incident right now, see what to do when AfterShip goes down for a step-by-step playbook.
Frequently asked questions
Are my customers' packages delayed because AfterShip is down?
No. AfterShip only reports tracking data; it does not move packages. Carriers keep picking up and delivering normally, and customers can always check status directly on the carrier's website using their tracking number.
Does an AfterShip outage affect my checkout or new orders?
No. AfterShip sits entirely in the post-purchase experience. Checkout, payment, and order creation all run through your store platform and are untouched; the impact is limited to tracking pages, delivery notifications, and the support load that comes with them.
How this data is measured
StatusBird checks AfterShip's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the AfterShip reliability page and current status on the AfterShip status page, or browse all 84 service grades.
Know before your customers do
StatusBird monitors AfterShip and 83 other services online stores depend on, plus your own storefront, every 2 minutes. When something goes down you get an SMS, email, or Slack alert with plain-English context, usually before the official status page catches up. Start monitoring free, no card required for the free plan.